APPLY NOW EMAIL JOB Full Time Charlotte, North Carolina Date posted 02/12/2026 Business unit: Corporate-CCL Areas of interest: Customer Service, Human Resources Requisition Number: 2026-69600 HES103 Corporate-CCL This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Are you driven to make a meaningful difference by guiding employees through the accommodations process with accuracy and empathy? As a Senior Accommodation Coordinator at Spectrum, you will take a leading role in administering reasonable accommodation requests, collaborating with stakeholders and ensuring compliance with ADA and company standards. Your expertise will help maintain service agreements and deliver precise, timely support for employees, strengthening Spectrum’s commitment to effective HR operations. 

How You’ll Make an Impact 

Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employees; serve as a primary point of contact for administration of accommodation claims  Inform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims system  Request medical information to determine if the employee meets the requirements under federal ADA, state, and/or Spectrum requirements for a qualifying condition  Demonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questions  Update the case management system with transaction specific information and supporting documentation  Achieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (Oracle), case management tracking and vendor websites Apply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concerns; escalate issues in a timely manner to ensure an effective end-user experience while remaining engaged in resolving the issue  Refer cases as appropriate to Accommodation Specialist  Manage time effectively to ensure customer satisfaction results and adherence to Service Level Agreements  Partner with local managers and HR Business Partners to collect pertinent information needed for accommodation cases  Develop, analyze and deliver metrics and daily reports to the local businesses; to provide real-time updates on the status of leave as an accommodation  Responsible for continuous monitoring and updating Standard Operating Procedures 

Working Conditions 

Office environment  Must be able to work the hours between 8am-6:30pm EST, Monday-Friday  Ability to work a flexible schedule

What You’ll Bring to Spectrum 

Required Qualifications 

Education 

Associate’s degree in Business Administration, Human Resources, related field; or equivalent work experience 

Experience

3+ years of human resources work experience 

Skills 

Ability to read, write, speak and understand English  Ability to problem solve in a high-volume production-oriented environment  Proficient in Microsoft Office programs including Outlook, Excel and Word  High level of analytical and interpretive skills  Clear and effective verbal and written communication skills  Ability to maintain confidentiality Ability to work in a team environment 

Preferred Qualifications 

Experience 

Claims management experience 

Skills 

Knowledge of leave of absence, FMLA, STD, LTD, ADA and workers’ compensation administration 
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HES103 2026-69600 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


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