Position OverviewUnited Health Services (UHS) is seeking a skilled Senior Access Care Representative to join our outpatient team. In this role, you will play a critical part in ensuring a smooth and efficient patient registration process, managing insurance verifications, and coordinating prior authorizations. Your expertise will help patients navigate their appointments with confidence, while supporting clinical teams with accurate and timely information.

At UHS, every connection matters — especially the ones we build with our patients and care teams. Your dedication to clear communication and thorough support strengthens these connections, enabling better access to care and a positive patient experience. Join us and be part of a collaborative environment where your work truly makes a difference every day.

Primary Department, Division, or Unit:

Patient Registration/Access Care, UHS Wilson Medical Center

Primary Work Shift:

Evening Rotational

Regular Scheduled Weekly Hours:

40

Compensation Range:

$17.98 - $25.17 per hour, depending on experience

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Job Responsibilities:

Complete registration fields for all outpatient patients who are to be pre-registered; handle walk-in and add-on outpatient appointment registrations.

Update and maintain the outpatient census and scheduling boards according to clinical staff requests.

Assist with scheduling outpatient appointments as needed, ensuring all required registration and insurance information is accurately completed.

Document all communications with insurance carriers, clinical staff, and patients in Soarian Financials, including demographic updates and precertification results.

Contact physicians’ offices or patients to resolve prior authorization issues and obtain missing information related to outpatient services.

Assign health plans accurately to outpatient encounters and verify that all applicable insurance plans are linked appropriately.

Perform electronic eligibility verification for outpatient services and document findings thoroughly.

Complete Medicare Secondary Payor Questionnaires when applicable and retain in outpatient records.

Contact outpatient patients, preferably 48 hours before the appointment, to confirm scheduling, collect missing demographic data, and provide directions for their visit.

Calculate patient cost shares for outpatient services, collect payments via phone or in-person, and arrange payment plans as necessary.

Collaborate with the Financial Advocacy Team to assist uninsured outpatient patients with financial resources and payment options.

Research insurance claim denials for outpatient encounters, review denial codes to identify causes, update records accordingly, and support efforts to reprocess claims for payment.

Maintain current knowledge of insurance payers relevant to outpatient services, including managed care, government programs, commercial insurers, and workers’ compensation.

Serve as a resource to outpatient staff for questions and issue resolution; plan and conduct training sessions to support ongoing education for self and team members.

Position Qualifications:

Minimum Required:

High School Diploma or equivalent, with two (2) years experience in similar field

Preferred:

Associate’s Degree, or 5 years equivalent experience in lieu of degree

Certified Healthcare Access Associate (CHAA)

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

​Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

​Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

​A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. 

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

 

United Health Services is an Equal Opportunity Employer.

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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.