Job Summary
At Belk we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!

Job Functions

Care for our customers:Be friendly and role model behavior on the sales floorSelling and servicing our customer comes first; any task is interruptibleBuild a connection with our customers through suggestive sellingBe comfortable with technology to provide a seamless Omni shopping experienceMeet or exceed solicitation goal for Belk Credit Rewards programTrain associates about store assortment and inventory available through Omni resources/belk.comResolve customer service issues quickly and efficientlySupports Store Management with coordination of the daily operations of the store including merchandising new product to the floorWork proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experienceEnsure the timely floor setup, including signage, for promotional and seasonal business activityDo the right thing:Role model adaptability to changeMaintain a welcoming and friendly attitude toward associates and customersRole model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experienceMaintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulationsOpen and close the store, including weekendsGrow outstanding teams:Model customer service behaviors as well as coach in the moment to customer service behaviorsDrive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to management team.Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilitiesLead floor presentation adjustments in anticipation of new productTeach associates to present merchandise consistent with merchandising standardsLead floor replenishment and use discretion to tailor standards to store needsOther duties as assigned:Open and close the store, including weekends. Follow all Cash Office and Asset Protection procedures for opening and closing the storeRemain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed in a consistent manager

Position Contribution Level :

Entry Level

Minimum Education & Experience:

Experience in retail preferred

Preferred Education & Experience:

High School Diploma or GED equivalentExperience in retail preferred

Knowledge & Skills

Retail or customer service managementExcellent communication skills

Physical

Ability to use computer keyboard, standard telephone and other related business equipmentMust be able to lift up to 40 lbs.Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks andpallet jacksAbility to stand for long periods of timeAbility to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and placeItems on floor, shelves, racks and hooksAbility to work at a safe and steady pace

Reporting Relationships:
 

Supervisor

Sales Team Manager or Store Manager

Supervises

N / A