Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Police, military & security services Company Industry
Travel, Hotel & Tourism Summary Main duties and responsibilities: Customer service

u2022 Assist in ensuring that department colleagues deliver the brand promise and provide exceptional guest service at all times.
u2022 Ensure that colleagues also provide excellent service to internal customers in other departments as appropriate.
u2022 Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
u2022 Maintain positive guest and colleague interactions with good working relationships.

Financial

u2022 Maximize colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
u2022 Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
u2022 Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.

Operational

u2022 Ensure the security officers are at areas of their assignment at all times.
u2022 Ensure patrols are carried out in all public areas, restaurants, offices, plant rooms, and all other areas of the park, ensuring safety, security, and comfort of all guests and colleagues.
u2022 Ensure that all security colleagues look out for any suspicious loiterers or articles.
u2022 Patrol public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
u2022 Assist the security assistant manager during the tour of duty.
u2022 Conduct enquiries and check on all security and fire related incidents and submit initial reports.
u2022 Conduct roll-call/daily briefing during each shift on the park's activities/functions of the day to the security officers 15 minutes before the commencement of their duties.
u2022 Assist and organize the security fire fighting team in the event of an emergency.
u2022 Ensure all fire exits are clear from obstruction at all times.
u2022 Assist management and enforcement offices in emergency situations.
u2022 Assist in the investigation of any accidents and security incidents involving guests and colleagues.
u2022 Question any suspicious character in a polite manner; refuse entry if the subject is not able to provide reasonable reply; request assistance immediately if the situation arises.
u2022 Assist in colleague bag checks and periodic locker searches and ensure that they are carried out according to the park's policy and procedure.
u2022 Monitor and control the movement of all colleagues leaving or entering the park through the colleague entrance.
u2022 Be fully conversant with every detail of the park layout and the location and functions of:

Sprinkler system and smoke detectors Firefighting equipment and emergency exits Fire control room and fire indicator panels Emergency evacuation / public address systems Emergency assembly area outside the park Fire / bomb threat and security procedures Elevator intercom operations system Emergency phone numbers Radio call signs and radio communication procedures CCTV operations and system abilities Morse watchman key operations Electronic occurrence book management system Lost and found management process Key control and distribution process Lifts - emergency phone numbers First aid equipment Personnel

u2022 Closely supervise the department colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.
u2022 Oversee the punctuality and appearance of all colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department's grooming standards.
u2022 Develop the skills and effectiveness of all colleagues through appropriate training, coaching, and/or mentoring.
u2022 Assist in the training of colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.
u2022 Supervise the colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the departmental operations manual.
u2022 Support the implementation of the people brand, demonstrating and reinforcing the park's values and culture characteristics.
u2022 Ensure colleagues have a complete understanding of and adhere to colleague rules and regulations.
u2022 Ensure colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security.

Other duties

u2022 Record all occurrences of security interest in the logbook for the information of the security colleague and management.
u2022 Understand and strictly adhere to the rules and regulations established in the colleagues handbook and the park's policy on fire, hygiene, health, and safety.
u2022 Report for duty punctually, wearing the correct uniform and nametag at all times.
u2022 Maintain a high standard of personal appearance and hygiene at all times.
u2022 Maintain a good rapport and working relationship with colleagues in all other departments.
u2022 Attend and contribute to all colleague meetings, departmental, park, and hotel training schedules, and other related activities.
u2022 Fully support the departmental trainers function in the department assigned.
u2022 Undertake any reasonable tasks and secondary duties as assigned by the security assistant manager, water park.
u2022 Respond to any changes in the department function as dictated by the park.
u2022 Project at all times a positive and motivated attitude and exercise self-control.
u2022 Have a complete understanding of the department operations manual and policies and procedures.

Occasional duties

u2022 Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
u2022 Carry out any other reasonable duties and responsibilities assigned.

Qualifications

Ideally with a professional diploma or certificate in safety and security.
Minimum 2 years work experience as assistant security manager, or senior security officer in larger operation and amusement/waterpark.
Good practical, operational and adequate administrative skills are an asset.

About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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