**Securitas USA: Your Opportunity to Lead and Create:** At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a tangible impact. Why Securitas? Making the World a Safer Place Being a part of Securitas is being a part of a global corporation devoted to innovation and excellence. We offer a special setting that fosters personal development and honors achievements. Being an essential part of a team that prioritizes integrity, vigilance, and helpfulness. As a member of our Team, you will truly make a difference on the communities we serve. We would love to speak with you if you are interested in taking on this significant and fulfilling position and help advance the culture that is driven by performance and centered around execution, purpose, and belonging. Join us on our mission of making the world a safer place. The Security Shell Supervisor leads a team of site security personnel and security officers and is accountable for delivery of physical security-related services. This role is responsible for the leadership development of the people reporting to them while also accountable for security operations delivery at these sites. The Security Shell Supervisor partners with senior leadership and management teams to help drive operational effectiveness, superior performance, and audit readiness. Ensures that people and property are well-protected and utilizes their professional experience to manage a diverse team and implement strategies for improvement. Salary & Benefits + Salary: $71,500 + Benefits Package: Includes comprehensive benefits for both self and qualifying dependents, paid time off, 401K with company matching, employee discounts, internal and external developmental opportunities, and more. Skills + Excellent written and verbal communication skills to all levels of the organization + Expertise in People Management + Magnificent multi-tasking is a must. + Outstanding Organizational skills + Data driven and analytically minded. + Cutting edge computer skills – will need to learn and be competent in different systems. Responsibilities + Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel. + Building and maintaining strong client relationships, ensuring client satisfaction and retention. + Coordinating support services and resolving operational issues to optimize account performance. + Meeting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service. + Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response. + Communicating and implementing metric and procedural updates with the Client Regional Security Manager. + Monitoring progress on device repairs and managing the Ticketing System. + Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions. + Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance. + Managing onboarding, training, licensing, and local regulatory requirements. + Tracking alarm violations and managing related reporting and resolutions. + Handling escalated security issues and emergency situations effectively. + Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations. + Maintaining accurate records of contractor personnel and ensuring compliance with company policies. + Meeting staffing requirements and conducting site-specific training and annual refresher courses. + Developing and maintaining operational procedures and post orders for emergency reference. + Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules. Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic. If you are passionate about event management, detail-oriented, and share our commitment to safety, we invite you to apply today to become a part of the Securitas team. EOE/M/F/Vet/Disabilities \##CHAP Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: + Retirement plan + Employer-provided medical and dental coverage + Company-paid life insurance + Voluntary life and disability insurance + Employee assistance plan + Securitas Saves discount program + Paid holidays + Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.