Job Summary

An AH Security Officer 1 is responsible for maintaining a safe and secure environment for patients, staff, and visitors in AH healthcare facilities and corporate locations. This role involves monitoring the premises, preventing unauthorized access, responding to emergencies, and ensuring the enforcement of hospital policies and procedures related to safety and security.

Essential Functions

Security and Surveillance

Patrol hospital buildings and grounds to deter and detect criminal activity, suspicious behavior, and unauthorized access. Monitor security cameras, alarms, and other surveillance equipment to ensure the safety of the premises. Secure entrances, exits, and restricted areas to prevent breaches or theft. Control pedestrian and vehicular traffic as needed. Performs all other duties as assigned, including working various 8- or 12-hour shifts (including holidays), being available for call-back assignments, and attending and successfully completing all mandatory training.  May be required to lift up to 50 lbs. and stand for extended periods (up to four hours).

Emergency Response to incidents at AH Locations

Respond promptly to disturbances (AH Security Assistance) involving Team Members, Patients and/or Visitors. The Security Officer will deescalate the situation and is responsible to ensure the safety of all persons and property. Respond promptly to all acute medical events (AH Medical Assistance) to assist clinical staff as needed. Respond promptly to all fire alarms (AH Facility Alert Fire Emergency) and participate in fire suppression and assist Team Members, Patients and Visitors as needed. Respond and investigate all missing children (AH Missing Person/Child/Infant) and any suspected infant abduction (AH Infant/Child Abduction). Responsible to provide Leadership to our Team Members, Patients and Visitors during any Active Shooter situation (AH Active Shooter). Responsible for assisting all Team Members, Patients and Visitors during any Disaster or Emergency Situation (AH Facility Alerts)

Access Control

Verify the identity of visitors and vendors entering AH Medical Centers, Corporate Locations and Off-Site Locations as appropriate. Enforce hospital policies and procedures regarding access to sensitive areas, such as patient rooms, operating rooms, or pharmacies. Issue and manage all Team Member badges. Familiarity with EZ Lobby and Rep Trex computer systems for managing vendor badge access.
 

Customer Service

Provide directions and assistance to patients and visitors. Maintain a professional demeanor while addressing complaints or concerns. Serve as a visible point of contact to reassure staff and visitors that our facilities are a safe environment.

Reporting and Documentation

Prepare well written, detailed, and accurate incident reports for all security-related events utilizing the IMC Computer database. Maintain logs of daily activities to include patient scans, helicopter arrivals, property reports, contraband reports, panic button testing, and forensic patients. Establish and maintain effective communication with all Team Members. Proficient in the use of Security Technology to include AHECN distribution, IMC Computer, Mutualink, Victor Video System and ONYX Panel.

Training and Collaboration

Work closely with hospital staff, including the nursing and administrative teams, to ensure safety protocols are followed consistent with AH Policies and Procedures. Collaborate with law enforcement and emergency services as required. Participate in the Iron Temple Response Control Techniques (RCT) Training twice per month and maintain a valid RCT Certification with Iron Temple. Complete the FEMA Incident Command System 100, 200 course and the IS 700 National Incident Management System course. Participate in the Emergency Management Decontamination Training. Remain updated on all AH and Protection and Security Services Policies and Procedures.