Security Officer – Mitie

Location: Liverpool ONE Shopping Centre
Pay Rate: £13.09 per hour
Shifts: 4 on / 4 off | 12-hour day shifts

About the Role

Mitie is seeking a professional and motivated Security Officer to join our team at Liverpool ONE Shopping Centre. This role offers the opportunity to work in a busy retail environment where you will play a vital role in protecting people, property, and assets while delivering an exceptional level of service.

You will be responsible for maintaining a visible security presence, ensuring compliance with site procedures, and contributing to a safe and welcoming environment for customers, staff, and visitors.

Key Responsibilities

Operational Duties

Provide a professional security service in accordance with site Assignment Instructions (AIs)

Ensure compliance with UK legislation, Mitie policies, and site procedures

Review Assignment Instructions regularly and suggest improvements where appropriate

Complete accurate incident reports and detailed notebook entries

Conduct check calls at allocated times and follow site schedules

Liaise with emergency services and Mitie's Communication Centre when required

Safety and Security

Identify and report Health and Safety hazards promptly

Remain alert to potential threats and respond appropriately

Handle challenging situations calmly and professionally

Use initiative and teamwork to prevent loss, damage, or disruption

Training and Development

Complete all mandatory training and site-specific competencies

Undertake additional training to support continuous professional development

Use technology effectively to meet operational objectives

Ensure SIA licence renewals are completed at least 16 weeks before expiry

What We Are Looking For

Previous security experience

Valid SIA Licence (Security Guarding or Door Supervision)

Strong communication skills and a professional, customer-focused approach

Reliable, detail-oriented, and committed to high standards

Why Join Mitie

Opportunity to work for a leading facilities management company

Consistent shift pattern with good work-life balance

Ongoing training and development opportunities

High-profile, dynamic working environment