SECURITY OFFICER

 

Hours: 24 hours per week, Thursday to Saturday - 1700 - 0100

The primary purpose of the role is to support the control and management of the security provision across the Mailbox estate, supporting key commercial occupiers at the Mailbox in Birmingham. The post holder will work closely with the relevant occupiers to ensure that the contract deliverables are achieved and that exceptional standards are achieved. 

The security officer plays an integral part in ensuring that consistently high standards of security, safety and customer care are always delivered at Mailbox.

The post holder will be responsible to the Duty Manager of the day.

Rate of pay - £12.92

Duties

The ability to liaise and communicate with the control room to ensure safety for all customers and retailers. Managing daily enquiries and incidents which may arise throughout the operation of The Mailbox. Working closely with all other departments to ensure effective communication on all operational issues, such as maintenance or cleaning. Capability to use own initiative is essential and to be a good team player working well as part of a team and being able to prioritise workload is important. A positive and friendly attitude when dealing with customers is a key attribute. A committed, right first-time approach is essential. Customer service experience is essential. Opportunity for overtime available.  Punctuality is an essential requirement of this position, and all officers will be required to report for duty a minimum of 10 minutes prior to the commencement of their shift. Uniform will be provided.

 

Core Skills & Competencies 

Good communication skills essential, both written and oral. Ability to operate in a pressurized environment. Excellent customer service. The ability to write short reports and follow written instructions. Excellent time keeping. Attention to detail and proactive. Demonstrable proactive and professional approach to security. The ability to use your initiative and make quick decisions to deal with unexpected situations. Able to work in an outdoor environment in all conditions. Honesty and integrity. A polite and helpful manner. To follow correct radio procedures. The confidence to challenge people where necessary.

 Professional Qualifications/Education

SIA Door Supervisor Licence – essential.

Personal Attributes

Positive attitude Personable nature To have a smart appearance Keen to progress