**Description** **Introduction** Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:Security DispatcherSt. David's North Austin Medical Center **Benefits** St. David's North Austin Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. + Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. + Free counseling services and resources for emotional, physical and financial wellbeing + 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) + Employee Stock Purchase Plan with 10% off HCA Healthcare stock + Family support through fertility and family building benefits with Progyny and adoption assistance. + Referral services for child, elder and pet care, home and auto repair, event planning and more + Consumer discounts through Abenity and Consumer Discounts + Retirement readiness, rollover assistance services and preferred banking partnerships + Education assistance (tuition, student loan, certification support, dependent scholarships) + Colleague recognition program + Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) + Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards) **_Note: Eligibility for benefits may vary by location._** We are seeking a(an) Security Dispatcher for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply! **Job Summary and Qualifications** POSITION SUMMARY: The Security Operations Center is responsible for the monitoring of security and life-safety equipment for St. David’s North Austin Medical Center, including but not limited to CCTV cameras, alarms and radios; recording all security related incidents; dispatching security officers throughout the facility in response to incidents or calls for assistance; and working closely with security leadership and other stakeholders. Candidate is also responsible for answering and transferring calls to NAMC to the appropriate extensions or party while following service excellence standards, maintaining the on-call schedule, overhead paging for NAMC (as required) and initiating communication procedures in the event of an emergency or code. Employee’s conduct must reflect the Company’s values and a commitment to the Code of Conduct ethics and compliance program. Participates in providing patient specific care standards as directed, and follows service excellence standards to ensure high levels of patient satisfaction. ESSENTIAL JOBRESPONSIBILITIES: + Complies with hospital/departmental policies and procedures, i.e., attendance, mandatory education, safety, infection control, meal break policy, dress code standards, etc. + Operates hospital phone system in an Automatic Call Distribution (ACD) environment to process calls using high standards of Customer Service + Answers and transfers every call in the operator queue in a timely fashion with the proper use of service excellence standards + Gives appropriate information to callers + Demonstrates technical familiarity with telephone equipment + Maintains an accurate On-Call schedule + Pages appropriately to the department as per paging rules + Performs skills proficiently and in accordance with the department standards + Utilizes all equipment in the department appropriate to job with maximum efficiency and effectiveness based on knowledge and education + Assists, teaches, and serves as a resource person in accordance with the competency level of all team members + Monitors alarm systems and serves as point of contact for initiation of appropriate emergency communication procedures and alarm signals such as fire, bomb threat, weather threat, missing patients, disasters, and cardiac arrest, etc. + Shows thorough knowledge of all code/alarm procedures + Works with Triage and Urgent Care after hours to handle callers according to requested rules + Demonstrates knowledge and understanding of proper emergency preparedness protocol as it pertains to answering calls + Monitor all life-safety and security systems inside the operations center, including generator and medical gas alarms, duress button alarms, infant protection systems, campus-wide CCTV, and radios + Monitor the state all physical equipment within the operations center, and action or report malfunctions accordingly + Track and record all ongoing incidents and calls for assistance through the use of a daily activity report and other reporting mechanisms + Dispatch security officers to locations throughout the hospital in response to incidents, and suspicious persons/occurrences, providing direction to officers in the field + Monitor incoming telephone calls that require an operator, and transfer calls to relevant departments + Collaborate with facility senior leadership to provide support in day-to-day business operations + Assist in issuing badges and facility keys to contractors and vendors conducting on-site work + Employee’s conduct must reflect the Company’s values and a commitment to the Code of Conduct ethics and compliance program + Employee reflects SDH Service Excellence standards in every interaction + Other duties as assigned KNOWLEDGE,SKILLSAND ABILITIES: Must be able to demonstrate proper knowledge of phone etiquette as it pertains to service excellence standards, managing frustrated callers by deescalating the situation. Must be able to demonstrate understanding of national patient safety initiatives by strict compliance to all safety protocols and procedures as required by both HCA and St. David’s North Austin Medical Center. Candidate must be able to multitask and prioritize based on need. Must be able to work to a consistently high standard under pressure, maintaining a level-headed approach to dynamic situations. Must be proficient in the use of MS Office applications, including Outlook, Word and Excel. What qualifications you will need: EDUCATION AND EXPERIENCE: + Required: None + Preferred: High School Diploma or GED equivalent or proof of enrollment in or graduate from higher level degree program; Previous experience in automatic call distribution group St. David’s North Austin Medical Center (https://stdavids.com/location/st-davids-north-austin-medical-center) is a multi-specialty hospital in Texas withmore than **360 beds** . The facility is home to **St. David’s Children’s Hospital (https://stdavids.com/service/pediatrics) ,** **St. David’s Women’s** **Center of Texas** **featuring a Level III NICU, a Kidney Transplant Center, and the Texas Institute for Robotic Surgery (https://texasrobotic.com/)** **Center of Texas** **featuring a Level III NICU, a Kidney Transplant Center, and the Texas Institute for Robotic Surgery (https://texasrobotic.com/)** . Additional servicesoffered at this medical center include 24-hour emergency care, heart and vascular care, neurology andneurosurgery, rehabilitation services, and inpatient and outpatient surgery. St. David’s North Austin Medical Center is part of St. David’s HealthCare, which is oneof the largest healthcare systems in Texas and the third-largest employer in the Austin area. St.David’s HealthCare was formed through a unique partnership between HCA Healthcare and twolocal non-profits — St. David’s Foundation and Georgetown Health Foundation. HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for thedelivery of charitable care, uninsured discounts, and other uncompensated expenses. "There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Security Dispatcher opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. **We are interviewing apply today!** We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.