**Responsibilities:** + Monitor Security Data Feeds: Oversee the integration of security data into operational systems, promptly identifying and resolving any errors or discrepancies. + Data Reconciliation: Regularly review and reconcile security data to ensure accuracy and consistency across systems. + Technology Systems Understanding: Develop quality knowledge and understanding of how operations technology systems function and support business processes. + Enhance Data Coverage: Continuously seek opportunities to improve the depth of security data coverage. + Policy & Compliance Knowledge: Develop a strong understanding of organizational policies, procedures, and applicable regulatory requirements. + Operational Execution: Perform operational tasks by adhering to established processes and contributing to the development of new procedures to meet performance standards. + Pricing Team Support: Provide direct support to the operations pricing team, including gaining familiarity with pricing policies and procedures. + Client Communication: Deliver client support via email and phone, ensuring responses meet departmental service level standards. + Cross-Department Collaboration: Work closely with internal departments on security data initiatives, technological enhancements, and process improvement projects. + Vendor Relationship Management: Build in-depth knowledge of the department’s security data vendors and their data feed processes. **Skills** : + Willingness to Learn: Demonstrated ability to quickly grasp operational tasks, policies, and procedures. + Critical Thinking: Strong analytical skills to diagnose issues and implement effective solutions. + Interpersonal Skills: Ability to provide excellent client support and collaborate effectively with team members and cross-functional departments. + Technological Proficiency: Intermediate-level skills in using operational technology systems and related tools. + Organizational Skills: Capable of managing multiple tasks efficiently while maintaining attention to detail. + Time Management: Proven ability to prioritize responsibilities and meet deadlines in a dynamic environment. + Risk Awareness: Understanding of operational risks and the ability to identify and mitigate potential issues proactively. **Educational/Previous Experience Requirements:** + High School Diploma/GED - Required + Bachelor’s Degree - _Highly preferred_ ~or~ + Any equivalent combination of experience, education, and/or training approved by Human Resources.