Job Summary With a direct focus on offering exceptional hospitality, provides dynamic customer service working in a "dual" security services officer/patient services representative role serving as a facility welcome space ambassador. Supports the organization's modernized patient registration strategy by promoting increased self-serve, patient registration electronic check-in device utilization while providing routine and on-demand security services. Essential Functions + Performs best in class customer service while maintaining the safety and well-being of employees, patients and visitors in highly visible facility welcome spaces and patient waiting area(s). Enforces applicable safety and security policies to deter violent behavior and criminal acts. Responds to violent or criminal behavior, as necessary. + Serves as a facility welcome space ambassador, triaging patient and visitor questions and concerns, offering accurate information, guidance, and directions, and/or referring individuals to team members who are most qualified to help. + Assertively, but compassionately promotes the use of facility pre-arrival, mobile arrival confirmation, and facility welcome space, self-serve patient registration “check-in” options. Helps patients navigate through their welcome space experience – whether assisting a patient on a self-serve, electronic device or steering a patient to a patient services representative for a traditional patient registration experience. Confirms patient demographic and insurance information; assists patients with kiosk/tablet patient registration, explains how patients can pay their visit co-payments and past due balances using the welcome space tablets and kiosks. + Creates and/or documents security-related incidents using the standard electronic reporting system, ensuring reports and other required documents are factual, and thoroughly completed in a timely manner. + Assists team members, visitors, and patients with wayfinding directions, managing lost and found items, helping with vehicle assistance requests, wheelchair-patient transportation requests, escorts, and other reasonable assistance requests. Manages access control for secured areas. + Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal use-of-force options. + Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary to deliver satisfactory performance of all assigned responsibilities. Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications. + Maintains the safety and security of people and resources located within the facility. When approved by a security services operational leader, SCS specialists may respond to advance requests for security services “stand-by” assistance when patients with documented and/or identified previous violent behavior are scheduled for appointment(s). Responds to emergencies and “in the moment” incidents, as necessary. Qualifications Required + High School Diploma or equivalent. + 2 years of relevant experience Customer service, law enforcement or military, or any other related experience. + At least 21 years of age with valid Michigan driver license. + LIC-Driver's License - STATE_MI State of Michigan Upon Hire. + CRT-First Aid - AHA American Heart Association 180 Days required Or CRT-Stop the Bleed - American College of Surgeons American College of Surgeons 180 Days. + CRT-Basic Life Support (BLS) - AHA American Heart Association 180 Days required Or CRT-Basic Life Support (BLS) - ARC American Red Cross 180 Days. Preferred + Preferred Associate's Degree or equivalent Public Administration, Business, or Criminal Justice + Preferred Vocational/Technical One year certificate from college or technical school About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence. #CorewellHealthCareers How Corewell Health cares for you + Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here (https://careers.corewellhealth.org/us/en/benefits-new) . + On-demand pay program powered by Payactiv + Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more! + Optional identity theft protection, home and auto insurance, pet insurance + Traditional and Roth retirement options with service contribution and match savings + Eligibility for benefits is determined by employment type and status Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Road - Royal Oak Department Name Admitting and Registration - Royal Oak Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 7:00 a.m. to 3:00 p.m. Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only. Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief. Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category. An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team. You may request assistance in completing the application process by calling 616.486.7447.