Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Join the world's leading security company!

Location: Chandler, AZPay rate: $85,000 per year

Allied Universal® is hiring an Account Manager. As an Account Manager, you are the driving force behind daily security operations, ensuring the safety and well-being of the people and places you protect. You will lead from the front—guiding, developing, and motivating your team of security officers and supervisors to deliver exceptional service. This is your opportunity to lead with purpose, make a real impact, and create a safer environment for those who count on you.

Essential Job Functions:

Serve as the primary point of contact for a single client account, ensuring service delivery meets contractual obligations and client expectationsProvide hands-on leadership and onsite supervision to assigned team members, maintaining a strong field presenceConduct on-the-job training and ongoing coaching to ensure compliance, performance standards, and readinessDevelop and execute employee development and performance improvement plans as neededLead and support client-related investigations in accordance with Allied Universal policies and proceduresManage daily operational and administrative responsibilities, including scheduling, reporting, payroll support, and KPI trackingAnalyze operational metrics and account data to identify trends, risks, and opportunities for improvementBalance onsite supervision with administrative and reporting responsibilities to support overall account success

Required Experience and Skills:

Minimum of five (5) years of experience leading and managing teams, preferably in a security or service-based environmentStrong time management and organizational skills with the ability to manage competing prioritiesDemonstrated ability to communicate effectively with clients, employees, and internal partnersCustomer-focused mindset with a commitment to delivering a positive employee and client experience

Why Join Allied Universal?

Career Growth: Opportunities to advance within a global leader in security servicesImpactful Work: Play a vital role in protecting people, property, and businessesSupportive Team: Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

Manage scheduling: Leverage AI-powered technology to effectively schedule security officers, meeting client contract hours while minimizing unbilled overtimeLead and Develop Security Teams: Hire, coach and manage security officers and supervisors while overseeing payroll, performance, and employee relationsEnhance Client Relationships: Serve as the primary point of contact for clients, ensuring high-quality service that protects people and propertyHandle Security Incidents and Emergencies: Respond to escalated issues professionally, coordinating with clients and internal teamsDirect Compliance and Security Operational Excellence: Oversee training, safety, and site operational standards as well as managing inventory (uniforms, equipment, and other essential supplies)

QUALIFICATIONS (MUST HAVE):

High school diploma or equivalentLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employmentValid driver’s license if driving a company vehicle, or personal vehicle while conducting businessMinimum of five (5) years of experience in business operations, security management, or supervising teams in a fast-paced environmentExperience in leading, developing, and retaining a dynamic team while building positive client relationshipsKnowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordinationProven ability to evaluate situations, make sound independent decisions, and resolve conflicts in an efficient mannerProficiency in web-based applications and computer systems, including Microsoft OfficeAbility to communicate effectively with clients and employees while managing multiple projects and driving operational excellenceFinancial acumen; able to manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing skills to control costs related to inventory (uniforms, equipment, etc.)

PREFERRED QUALIFICATIONS (NICE TO HAVE):

College degree in Business Administration or a law enforcement-related fieldLaw enforcement, military, and/or contract or proprietary security services, or facility management experienceAmerican Society of Industrial Security (ASIS), International Certified Protection Professional (CPP) certificationPrevious payroll, billing, or scheduling experienceAptitude with security systems: CCTV, access control, and badge administrationGraduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer)

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insuranceEnrollment in our company’s 401(k)plan, subject to eligibility requirementsEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.