Customer1. Maintain effective relationship with assigned portfolio by remaining informed of Customers' Business priorities and needs within the country2. Deliver services and solutions to Customers and meet budget, quality and agreed service level3. Ensures customer satisfaction and continuity4. Develop and monitor Sectors, Customer Development Plan and/or Win Plan that can be adapted to meet Customers' needs and Business fit5. Work with Product/Key Account Managers and Bid team in the region to communicate and align Customer Account Plan6. Prepare and work on Customers' RFQ/RFI to maximize business potential7. Close engagement with internal stakeholders through sharing customer buying behavior and competitor intelligence8. Drives/support development of new/innovation service or value creation as part of continuous development to meet customers' needs9. To drive and manage profitable growth with the assigned customer10. Respond and solve customer enquiries/complaints in a timely and responsive manner11. Responsible for establishing customer profile and needs
Stakeholder1. Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers2. Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects3. Work with other DHL divisions for end-end supply chain solutions and collaborations4. Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity5. Coach and work closely with team - Sector Head/ Key Account Managers and Business Support Managers6. Regular Performance Dialogue with Count KAMs and BSMs7. Ensure quality pipelines, sales KPI are met and exceeded
Skills-Management and Decision Making-Planning and Organization-Industry/Sector Knowledge and Expertise-Customer Relationship Management-Cross Cultural management experience-Excellent Communication skills-Commercial/Sales knowledge and experience-Interpersonal skills-Influencing skills-Negotiation skills-Solution design and process mapping skills
Experience-More than 7 years in the logistics or forwarding Industry-More than 5 years leading and managing team-Sales and KPI focused-Relevant experience in International supply chain
Educational Qualifications-Degree Holder, relevant post graduate qualification will be an advantage-Fluent use of English (both written and spoken)-Competent Computer skills required