Oversee and manage the configuration of multiple tenants in the Department-owned FAN (Google Workspace) and Netskope products, ensuring seamless operation and security compliance across all environments.
Assist in integrating Netskope with additional cloud systems or applications as required by system owners, ensuring proper functionality and security alignment.
Conduct risk assessments for apps, scripts, and extensions submitted via a request process. Ensure risk analysis follows the process outlined in the Initial Netskope Integration Change Request.
Provide daily support for reviewing and resolving Netskope-related incidents. Investigate, escalate issues as necessary, and report through the documented incident response procedures.
Provide ongoing guidance and governance for the Google Workspace system, ensuring security best practices and compliance are upheld.
Oversee continuous monitoring activities in accordance with the compliance dashboard. Make recommendations and take follow-up actions to mitigate previously unknown security gaps.
Brief the ISSO quarterly on continuous monitoring artifacts, highlighting any findings, recommendations, or required actions.
Actively participate in Google Workspace and Netskope meetings to stay informed of updates and collaborate with cross-functional teams.
Review and approve change requests, ensuring that changes align with organizational policies and security standards.
Work closely with the Google Workspace product owner, system owner, and ISSO to resolve issues, remove impediments, and provide security recommendations for cloud-based systems.
Test new capabilities, configurations, and services to ensure that technology is properly understood. Provide recommendations for policy, governance, and solutions based on testing outcomes.
Address and respond to user questions and concerns in a timely manner, particularly those related to cloud security policies, such as external sharing policies.
While primarily cloud-based, there may be a future need to extend responsibilities to device management as the systems evolve.

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