Job Description Design and implement technical approaches within the ServiceNow platform Collaborate with Business Analysts to understand business requirements and translate them into technical solutions Develop and configure ServiceNow applications using JavaScript, including: Portal Development Virtual Agent Workspaces Work in an Agile environment, contributing to sprint planning, development, and iterative delivery Participate in technical reviews and provide guidance on platform best practices We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Strong hands-on experience with ServiceNow, including: JavaScript-based development Portal Development Virtual Agent Experience with Public Sector Digital Services (PSDS) or strong experience with Customer Service Management (CSM) Ability to design scalable and maintainable technical solutions Experience working in Agile teams and familiarity with Agile tools and ceremonies Strong communication skills and ability to work closely with cross-functional teams Experience with one or more of the following ServiceNow modules: SPM (Strategic Portfolio Management) ITOM (IT Operations Management) ITAM (IT Asset Management) Ability to work independently and lead technical conversations Strong problem-solving skills and attention to detail null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.