Come join the North America Social team within the Intuit Customer Success Team, a team dedicated to leading inclusively, championing diversity, and fostering an empowering work environment. As a Social Moderator, you will be responsible for supporting Intuit's brand presence and voice across a variety of social and digital platforms, which currently include (but are not limited to) Facebook, X (Twitter), Instagram, TikTok, Google Play, and Apple iOS mobile app reviews.

This role operates in a dynamic and constantly evolving digital landscape, requiring adaptability and a proactive approach to changing consumer needs and platform functionalities. It demands individuals who are courageous, possess a strong social mindset, and thrive in fast-evolving environments. You will be providing escalation support to frontline agents and interacting directly with consumers on multiple social and digital platforms, ensuring they receive the best service and care possible. Your responsibilities also include monitoring daily activity on public channels, gathering customer insights, and actively engaging with cross-functional teams to deliver exceptional customer experiences.

Social Moderators act as subject matter experts, offering guidance to resolve moderate to complex situations and bridging connections between internal and external partners. You will be expected to display initiative, integrity, and a customer-obsessed approach, demonstrating a commitment to being a brand ambassador and focusing on business excellence through sustainable processes. This team is dynamic, consistently seeking to improve processes and deliver positive suggestions to streamline operations.