The Server Assistant maintains an organized dining room environment and clean stations and equipment which will be used to assist the servers in addressing guests’ needs and requests. The incumbent should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience.
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\nWhat will I be doing?
The Server Assistant reports directly to the Food and Beverage Manager.
\n\n\n\tChecks assigned station before, during and after shift for proper set up and cleanliness\n\tResponsible for the completion of designated side work checklists (both opening and closing)\n\tBus tables and re-sets tables for the next guest. Pick-up clean linen for service and drop-off soiled linen for washing to determined area\n\tEnsure stewarding breakdown station is tidy and plates/glass/silverware are separated\n\tProvide excellent service at all time to all of our guests\n\tAssist guests courteously and efficiently\n\tKeep chairs and banquet area clean and clear of debris\n\tRespond to guest requests in a timely manner\n\tSet up side station with sugar bowls, water pitches, bread and butter etc. established in the side work sheet\n\tEnsure that all silver is polished and spotless\n\tFollow the cleaning program for the restaurant established in the side work sheet\n\tUp keep and clear tables between courses throughout the meal\n\tDelivery of food from kitchen to guest's tables, including tray service\n\tAssist in setting up tables according to floor plan\n\tAnticipate guest needs, as to where guests will never have to ask for anything\n\tAttend all food and beverage training classes when requested to\n\tWish each guest a warm farewell and thank them for coming\n\tMust be aware at all times what type of water each guest in his/her station is drinking\n\tResponsible for keeping the dining room floors free of debris and spilled liquids\n\tResponsible for resetting all tables to our standard throughout the shift\n\tFollowing the posted opening and closing duties and side work sheet\n\tAttend daily pre meal/communication meeting\n\tAttend monthly department meeting\n\tAssist with other work related duties if required by management\nRequirements
\n\n\n\tChecks assigned station before, during and after shift for proper set up and cleanliness\n\tResponsible for the completion of designated side work checklists (both opening and closing)\n\tBus tables and re-sets tables for the next guest. Pick-up clean linen for service and drop-off soiled linen for washing to determined area\n\tEnsure stewarding breakdown station is tidy and plates/glass/silverware are separated\n\tProvide excellent service at all time to all of our guests\n\tAssist guests courteously and efficiently\n\tKeep chairs and banquet area clean and clear of debris\n\tRespond to guest requests in a timely manner\n\tSet up side station with sugar bowls, water pitches, bread and butter etc. established in the side work sheet\n\tEnsure that all silver is polished and spotless\n\tFollow the cleaning program for the restaurant established in the side work sheet\n\tUp keep and clear tables between courses throughout the meal\n\tDelivery of food from kitchen to guest's tables, including tray service\n\tAssist in setting up tables according to floor plan\n\tAnticipate guest needs, as to where guests will never have to ask for anything\n\tAttend all food and beverage training classes when requested to\n\tWish each guest a warm farewell and thank them for coming\n\tMust be aware at all times what type of water each guest in his/her station is drinking\n\tResponsible for keeping the dining room floors free of debris and spilled liquids\n\tResponsible for resetting all tables to our standard throughout the shift\n\tFollowing the posted opening and closing duties and side work sheet\n\tAttend daily pre meal/communication meeting\n\tAttend monthly department meeting\n\tAssist with other work related duties if required by management\n\n\n
\nWhat are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
\n\n\n\tHospitality - We're passionate about delivering exceptional guest experiences.\n\tIntegrity - We do the right thing, all the time.\n\tLeadership - We're leaders in our industry and in our communities.\n\tTeamwork - We're team players in everything we do.\n\tOwnership - We're the owners of our actions and decisions.\n\tNow - We operate with a sense of urgency and discipline\n\n\nIn addition, we look for the demonstration of the following key attributes:
\n\n\n\tQuality\n\tProductivity\n\tDependability\n\tCustomer Focus\n\tAdaptability\n\n\nWhat will it be like to work for Hilton?
\n\nHilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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