Job Title: Seasonal Guest Services Leader – Part-Time / Non-Exempt Location: Maggie Daley Park, Chicago, ILReports To: Operations Manager Position Overview Maggie Daley Park is looking for energetic, guest-focused individuals to join our team as Seasonal Guest Services Leaders for the winter skating season. This part-time role is essential in delivering a fun, safe, and welcoming experience for all visitors to the park’s iconic ice-skating ribbon. The ideal candidate is a confident skater with strong leadership and communication skills, and a passion for hospitality and public engagement. Core Responsibilities + Act as the primary point of contact for guest questions, concerns, and escalated issues. + Foster a warm, inclusive, and positive environment for all guests and team members. + Respond quickly and professionally to incidents, injuries, or guest concerns, maintaining a calm and helpful demeanor. + Monitor guest traffic flow, signage, and access points to ensure safety and efficiency across rink operations. + Lead, support, and supervise seasonal Guest Services staff throughout scheduled shifts. + Provide on-the-job training, guidance, and support for new and returning staff. + Assist with scheduling, team check-ins, and daily task assignments. + Promote strong team communication, accountability, and a high standard of customer service. + Support the daily operations of skate rentals, ticketing, and overall guest logistics. + Maintain cleanliness and organization across rental areas, service counters, and warming zones. + Assist with inventory management and restocking of operational supplies. + Report facility or equipment issues to the Operations Manager promptly. + Help coordinate and execute special events, group bookings, and themed skating nights. + Lead event setup, guest coordination, and post-event breakdown alongside staff. + Complete other job responsibility and duties as assigned. ​Schedule Requirements This is a seasonal, part-time position requiring availability during evenings, weekends, and holidays. Flexibility is critical, especially during peak operating times and special events. Qualifications + Previous experience in a leadership or supervisory role, ideally in guest services or recreation + Excellent communication and interpersonal skills + Ability to stay composed and professional in fast-paced, high-energy environments + Commitment to creating a safe, enjoyable, and inclusive experience for all guests + Ability to work in the cold and warm weather conditions + AED/CPR Certified Physical Requirements + Frequent walking, standing, and occasional sitting for extended periods + Ability to lift or move up to 30 pounds regularly + May need to assist guests physically in the event of a fall or emergency + Reasonable accommodations will be provided for individuals with disabilities as required by law. Compensation: $24.00/hour Benefits + Paid Leave Accrual + Sick Time Accrual + 401(k) eligibility upon meeting eligibility To Apply All applicants must apply through our official online system. For individuals requiring reasonable accommodations during the application process, please contact: 312-235-7148. Recruiter Contact:Maggie Szot – HR ManagerPhone: (312)-235-7148 Maggie Daley Park is managed by ASM Global, the world’s leading venue management and services company. ASM Global is proud to be an Equal Opportunity/Affirmative Action Employer, strongly encouraging applications from Women, Minorities, Individuals with Disabilities, and Protected Veterans. We are a VEVRAA Federal Contractor.