Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... As H&R Block continues to expand support to our tax preparers assisting taxpayers with filing accurate tax return and obtaining the best tax result possible, our team is looking for individuals to work with us during tax season providing best-in-class assistance to Block branded tax professionals. In this role, you will work with H&R Block tax preparers via our in-house submission systems to provide answers to the legal and regulatory issues encountered when preparing individual, business, estate, and trust tax returns. You will use your research and writing skills to provide accurate and detailed responses to complex tax questions. Your responses will support H&R Block tax preparers seeking assistance with their preparation of federal, international, and state/local tax returns during the upcoming 2024 tax season. We are looking for seasonal associates familiar with tax laws and with outstanding research and writing skills. The Associate will be responsible for answering inquiries from our tax preparers in the field via our online submission system. The ideal candidate will bring successful experience with research and writing, substantial knowledge of tax law or tax return preparation. The candidate should be independent, yet able to work as a member of a team to achieve team goals and objectives. Extensive training, computer equipment, and ongoing support is provided, and fully remote working is acceptable. Day to day, you'll... + Provide accurate and professional written responses to complex tax law and procedure questions submitted by our tax professionals in the field + Use research tools and databases, etc. to research tax law and regulatory issues + Work with teammates and team leads to ensure compliance with service level agreements; provide best in class customer service striving to provide clear, prompt, and accurate assistance + Demonstrate teamwork and curious mindset + Maintain current tax knowledge What you'll bring to the team... + Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience. + Novice (limited experience) Ability to handle multiple tasks and projects simultaneously + Novice (limited experience) Ability to interact effectively in a matrix environment and with all levels within the company + Intermediate (practical application) Ability to interpret, analyze, and correctly formulate solutions to highly complex tax situations + Intermediate (practical application) Demonstrated ability to effectively research complex tax issues and effectively communicate findings + Novice (limited experience) Demonstrated critical, conceptual, intellectual, and problem-solving skills + Intermediate (practical application) Knowledge of tax research principles, procedures, and techniques + 1 year minimum related work experience + Advanced (applied theory) Operational knowledge of tax law and regulations sufficient to understand and explain elements of personal, corporate, partnership, fiduciary, estate, gift, and international taxation + Intermediate (practical application) Proficiency with at least one online tax research tool + Advanced (applied theory) Writing skills to explain complex tax information in a clear manner and in plain language Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com (https://www.blockbenefits.com/public/welcome) . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $21.59 - $32.40/Hr.