Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Senior Manager

Job Description & Summary

The Service Tower leaders will play a critical role in the overall strategic direction, development and leadership of the SEAC Managed Services business. The Service Tower leaders will be responsible for the success of their respective Managed Service market segment and will play a driving role in the market activation, solutioning and commissioning of client xlos opportunities/projects. Importantly, as we continue to expand and develop our SEAC Managed Service business, the Service Tower leaders will also be responsible for proactively engaging with SEAC territory client teams to ensure there is a clear understanding of how client opportunities can be developed from the initial identification and proposal phase through to delivery and commissioning.

Responsibilities:

1. Service Tower Growth Strategy to FY24-26

Determine the strategic objectives of the Service Tower, including the 3 year business planning roadmap e.g. by FY26 there will be a €65m per annum Finance Managed Services business; with a portfolio of multi-year Managed Services contracts.

Provide a high level indication of the priority Territories, Industries and market segments; delivery model required; and asset strategy e.g. there will be a primary focus on mid-market Insurance providers, providing a SaaS platform enabled Finance and HR service.

2. Service Tower priority services and deal archetypes

Outline the priority services for the Service Tower, ranging from a full end to end service to discrete process areas or bespoked solutions.

Show the typical deal archetypes to demonstrate the areas of differentiation e.g. provision of a SaaS platform; or a Services first approach to Transformation.

3. Strategic workforce plan and capability model

Having set objectives around the scale of the service and the range of services and deal archetypes, work with the SEAC MS Core team and the Operate and Delivery Centre leadership teams to build the capability model and associated strategic workforce plan (demand/supply matrix) e.g. how many resources are required across on, near and off-shore to provide the capacity and capability to meet the strategic objectives and projected demand from the SEAC Network.

4. Alliance & asset strategy

Work with the SEAC Alliance leadership team to determine the Alliance strategy for the Service Tower and a common go to market approach.

How do assets enable your Service Tower to become our client's ‘digital partner’, what is the asset portfolio to support and differentiate our Managed Services e.g FaMS and eCommerce platforms.

5. Supporting the SEAC Territories

Having regard to the strategic approach referred to at 2-4 above, work with the SEAC Managed Services Hub, which will focus on Activation, Solution Orchestration and Commissioning, to provide an effective PwC user journey for SEAC territories to be supported with a) market activation; b) deal qualification; c) solution orchestration; and d) commissioning from the available delivery network.

The Service Tower leader will need to adjust the extent and degree of engagement and support with SEAC territories depending on their maturity and experience as regards the identification, evaluation and delivery of Managed Services.

6. Investment approach and planning

Aligned to the 3 year Service Tower growth plan referred to at 1. above, determine the investment needs into people and assets to build out the capability and capacity required to achieve the business growth ambition e.g. for FaMS where a number of platforms may be used as accelerators and enablers.

7. Create a "Go to Market" community across SEAC Territories & Industries

Bring together a community of Partners & Directors across SEAC who will individually and collectively support the creation of the Service Tower business roadmap, market activation and engagement delivery.

8. Market Activation

Work with the SEAC Marketing & Communications team to develop an external marketing strategy for the Service Tower, alongside the broader SEAC MS market strategy and lead the communication of the Service Tower capabilities with a focus on client wins, external market recognition and brand positioning for the Service Tower.

Together with our Operate and Delivery Centres, build both a “client experience” and "market activation" event series to drive solution awareness, market activation and sales engagement. With the support of the SEAC MS team, establish and drive the Salesforce pipeline for the Service Tower, identifying the “must-win” deals and leveraging the SEAC support for “must-wins”, e.g. SEAC Bid Forum; Alliances etc.

9. Integrate Managed Services with SEAC priority Solutions

Work with the respective SEAC Solution leader colleagues e.g. Finance Transformation to align the Service Tower services with the Transformation propositions to ensure we are maximising opportunities and that Managed Services opportunities are being fully considered early in the project scoping and proposal phases.

10. SEAC Community of Service Tower leaders

Work with other SEAC MS Service Tower Leaders to create a community and support multi-Service Tower opportunities. Proactively share opportunities and experiences with the Service Tower leader network aimed to drive alignment, maximise opportunity numbers and value and leverage the SEAC network to the maximum extent.

#PwCSEACPH

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

September 30, 2025