Description As a Software Development Manager, you will lead a team of engineers building transformative solutions powered by Agentic AI to automate and optimize Amazon's global employee onboarding and experience operations. You will own the Employee Onboarding and Experience (EOE) contingencies & services tech team, a strategic initiative driving $50M+ in annual operational savings and delivering significant productivity gains and experience improvements for 1.5M+ employees and part time workers. This high-impact role involves navigating the complexity of 3M+ transactions annually across 67 countries in critical functions like Background Checks, Drug Tests, Medical Checks, Work Authorization, Immigration, and Relocation. You will leverage AI and automation capabilities to reimagine these processes, eliminating repetitive manual work and empowering service teams to focus on high-value, human-centric activities. Your technical leadership will be essential as you drive the development of foundational data infrastructure, reusable primitives, and intelligent agent-based workflows. You will partner closely with stakeholders across Operations, Corporate, AWS, and International teams to understand pain points, define requirements, and deliver transformative solutions at scale. People management responsibilities include building and guiding a high-performing, diverse engineering team, providing technical mentorship, and fostering a culture of innovation. This challenging role requires exceptional technical acumen, strong communication skills, and the ability to balance strategic vision with tactical execution in a fast-paced, ambiguous environment. You will navigate complex global regulations, make data-driven decisions with far-reaching impact, and ensure the delivery of high-quality, secure solutions that enhance Amazon's hiring and employee management capabilities. If you're passionate about leveraging advanced technologies to streamline operations and elevate the employee experience, this is an unparalleled opportunity to drive change and deliver outsized business value. Basic Qualifications - 3+ years of engineering team management experience - 7+ years of working directly within engineering teams experience - 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams Preferred Qualifications - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166,400/year in our lowest geographic market up to $287,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.