SCUK Fleet Operations Executive (12 month FTC)

Country: United Kingdom

Santander Consumer Finance is one of the UK’s Leading Motor Finance companies and we are currently looking for an organised Fleet Operations Executive to join our team in the Newport Pagnell (& later this year the Milton Keynes office) on a 12 month Fixed Term Contract.

In this busy role you will be tasked with completing administrative tasks and services to ensure the efficient management of a business customer’s vehicle fleet or an individual customers car.

Typical daily tasks will include processing incoming post, fines and email enquiries, V5 management, parking permits, travel abroad documentation and invoice processing to ensure compliance with UK regulation, as well as maintaining accurate records and providing support to our customers, and internal teams/other areas of the business. You will also be responsible for the defleet process experience and will assist with the arrangement of the collection of the car and the end of contract billing.

Please note this role is office based 5 days a week (initially in Newport Pagnell and later this year in Milton Keynes)

Responsibilities:

Monitoring departmental emails ascertaining that all are actioned and responded to in a timely and efficient manner keeping to KPI’sAnswering calls received and dealing with enquiries in a timely and efficient mannerEnsuring that accurate records are maintained using a combination of fleet systemsCarrying out a variety of fleet operational activitiesProducing reports and management informationManaging customer enquiriesSupport the fleet being road legal (Parking and Fine Management, Recalls, Taxing, Cherished Plate transfers, Travel Documents)Competent filing and organization to keeping the department shipshape. Whilst ascertaining archiving rotation is being maintained to high calibreHandling of company parking and traffic fines, making amendments to processes as agreed by CRM and clients. Ensuring KPI’s are on trackAttending of court to sign statutory declarations or supporting of justice summonsUpdating and maintaining client contacts for appropriate processesPreparation of invoices and paperworkAssisting with the drafting and implementation of effective policies and processes regarding fleet operationsSending and maintaining monthly reporting requirements adhering to KPI’sUpdating and maintain spreadsheetsAssisting with the processing of paymentsAssisting our Third-Party supplier with the arrangement of the collection of the vehiclePreparing end of contract billing

We’re looking for people who have:

Previous collections experience (preferred not essential)Customer services experienceStrong negotiation skills, and tenacity when negotiating for a pre-determined outcomeAn understanding of the importance of discretion/professionalism when dealing with sensitive financial mattersA confident telephone mannerAttention to detail as well as sound numeracy skillsAbility to work under pressureConfidence in decision makingComputer Literacy/MS office skills (including Outlook/Excel/Word etc)A persuasive, persistent and self-motivated attitude

We have a range of benefits available which include:

Competitive salary of £24,500 - £26,000 (dependent on skills & experience)25 days holiday per annum, plus bank holidaysAnnual bonus based on personal and company performance£500 flexible benefit allowanceGenerous pension contributionsEmployee assistance programmeSharesave schemeGym passes at a reduced rate for 3,000 gyms, leisure centres etc

Other things you need to know:

The hours for this post are 09:00-17:00 across Monday to FridayThe company induction is mandatory and will be held for one day in our Redhill, Surrey office (travel expenses will be covered)

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed.  We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

Should you want to be considered for part time hours, please let us know and we can assess your requirements.

What are the next steps:

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.