Job Description A major client of Insight Global is seeking a Scrum Master in the Dublin, OH area. This Scrum Master will be a part of a team that is responsible for maintaining the stability, reliability, and performance of critical systems and services. The ideal candidate will be experienced in Agile methodologies and comfortable working in a fast-paced environment where priorities can shift quickly due to operational needs. Key responsibilities: Facilitate daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies for the team. Manage and prioritize a dynamic backlog of operational tasks, incidents, and service requests. Ensure timely resolution of production issues while balancing ongoing maintenance and improvement efforts. Collaborate with cross-functional teams including infrastructure, application support, and business stakeholders. Track and report on team metrics, throughput, and service-level objectives (SLOs). Help the team identify and remove blockers, improve workflows, and adopt best practices. Maintain a strong focus on continuous improvement, stability, and risk mitigation. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Must Haves: 5-7 years of experience as a Scrum Master Proven experience with leading sprints, handling backlog, performing grooming sessions Strong understanding of Agile/Scrum principles and frameworks. Scrum Master certification (CSM, PSM, or equivalent). ITIL or other service management experience. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.