Summary

As a Scrum Master in Guidewire’s Business Technology (BizTech) team, you will empower agile squads to deliver high‑quality, valuable increments with predictability and focus. You will coach teams in agile practices, facilitate Scrum ceremonies, remove impediments, and foster a culture of continuous improvement.

You will play a key role in enabling Guidewire’s growth to $2B by supporting major corporate initiatives, advancing GenAI and agentic platforms, and optimizing operational processes. This role is hybrid, based in Mexico, with global collaboration opportunities.

Job Description

Core Purpose & Responsibilities

Enable the team to deliver predictable, high‑quality increments by coaching agile ways of working, removing impediments, and fostering continuous improvement.

Facilitate Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Retrospective) that are focused, time‑boxed, and outcome‑oriented.

Coach agile mindsets and practices (empiricism, self‑management, collaboration, Definition of Done).

Protect focus and flow by managing WIP, visualizing flow, and reducing context switching and unplanned work.

Partner closely with the Product Manager and Product Owner to translate strategy into clear outcomes and well‑formed backlog items; maintain prioritization clarity, define Sprint Goals, and ensure fast stakeholder feedback loops—without owning product decisions.

Promote engineering excellence with tech leads.

Maintain lightweight, actionable metrics (throughput, lead/cycle time, flow efficiency, escaped defects, blocker age, Sprint Goal success rate) used for learning, not policing.

Surface risks/dependencies early and support scaled coordination when multiple squads work on shared systems.

Steward team tooling (e.g., Jira, Monday.com), keeping the Definition of Done and working agreements visible.

BizTech Department Nuances

Balance Sprint work with incidents/problem management via clear intake and triage.

Align with change/release policies (CAB), favoring automation and standard changes.

Embed security, privacy, and audit needs into backlog and DoD with traceability.

Collaborate with SRE/platform on environments, pipelines, and observability; include operational readiness in DoD.

AI-Enabled Ways of Working

Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

Use AI chat and agents to streamline planning, communication, and facilitation, with human review to ensure clarity and accuracy.

Apply AI to surface delivery insights and support continuous improvement, without replacing team judgment.

Signals of Success

Stable throughput and improving cycle time; higher Sprint Goal attainment with fewer carry‑overs.

Declining blocker age and incident rework; higher team sentiment and stakeholder predictability.

Safe, measurable adoption of AI‑assisted practices that reduce manual work and improve clarity/quality.

Skills & Qualifications

Scrum/Agile knowledge (Scrum Guide, roles, events, artifacts); certifications (e.g., CSM/PSM) are a plus.

Bachelor’s degree (B.S./B.A.) or equivalent.

Servant leadership, facilitation, conflict resolution, and clear communication.

Impediment removal across organizational, environmental, or interpersonal blockers.

Practical experience with team tooling (e.g., Jira, Monday.com) and maintaining actionable delivery metrics.

Familiarity with responsible AI‑assisted productivity (prompting basics, verification of outputs, bias/privacy awareness) and the ability to guide safe usage within agile workflows.

Authorized to work in Mexico.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.