ScotiaMcLeod Branch Administrator (Westmount/Pointe-Claire) Requisition ID: 247165 ScotiaMcLeod, a cornerstone of Scotia Wealth Management®, is a full-service wealth management firm with a proud history dating back to 1921. Known for service excellence, trusted advice, and a collaborative culture, we’re committed to helping clients grow and protect their wealth by understanding their complete financial picture—life, family, business, and future. Our signature **Enriched Thinking** ® approach brings together investment, wealth planning, and advisory specialists to deliver truly personalized solutions. You’ll be supported by an innovative, team-based environment that values integrity, client focus, and continuous growth. At ScotiaMcLeod, you’re not just building a career—you’re joining a firm where ideas spark, collaboration thrives, and you’re empowered to reach your full potential while making a real impact in your clients' lives. **Purpose** Contributes to the overall success of ScotiaMcLeod in Canada by ensuring that individual goals, plans, and initiatives support the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures. **Accountabilities** + Champions a customer‑focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. + Manages all branch support staff by providing ongoing coaching, employee development, performance management, guidance, motivation, support, and issue resolution. Works with Employee Relations when required, recognizes employee achievements, negotiates solutions between support staff and Advisors or other team members, finalizes annual goals and development plans, manages workloads, and facilitates support staff meetings. + Builds a culture of high performance and continuous improvement by interviewing and selecting candidates, coordinating onboarding and training for new staff, providing on‑the‑job training, maintaining HR administration and employee records, and escalating issues with back‑office teams. + Manages branch operations to ensure efficiency, including supervising cage operations, resolving escalated system issues, coordinating Advisor departures or onboarding, liaising with Head Office or Regional Office regarding new initiatives, and administering branch (house) client accounts. + Manages New Issues: distributes branch allocations to Advisors, monitors the branch new issue/BOT position, reconciles allocations with client account placements and Head Office records, ensures positions are correctly ticketed, and liaises with the Syndication department for presentations. + Ensures compliance with corporate policies and industry regulations, including privacy and anti‑money laundering. Maintains compliance files, assists with client complaints, escalates potential regulatory breaches to Branch Manager and Compliance, approves trade corrections, communicates policies, procedures, new systems, initiatives, and organizational changes, acts as audit contact, and monitors Continuing Education requirements for licensed staff. + Administers branch client (house) accounts by resolving client issues, ensuring efficient account administration, and supporting assignment or transfer of clients to Advisors. + Supports the Branch Manager with expense management by conducting FIS queries on various expenses, managing all branch expenses (supplies, etc.), and reviewing monthly branch reports (staffing spreadsheets, FIS, T‑One, dashboards). + Provides leadership with the Branch Manager to motivate and develop individual and team performance by fostering a positive team environment, empowering employees, encouraging innovation and engagement, communicating goals, and ensuring performance management and employee development are prioritized. + Supports team functioning by providing HR guidance, scheduling one‑on‑one coaching, identifying training needs, managing staffing and workloads, and participating in monthly calls (BM Call, BA Call, National Support Call). + Provides administrative support for the Branch Manager or another Advisor team in the branch. + Incorporates the Bank’s risk appetite and risk culture in daily activities and decisions. + Ensures effective operations aligned with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, and ensures strong business controls are maintained to meet obligations regarding operational, compliance, AML/ATF/sanctions, and conduct risk. + Champions a high‑performance environment and contributes to an inclusive workplace. **Education / Experience / Other Information** + Excellent written and verbal communication skills. + Strong management skills. + Strong interpersonal skills when interacting with staff and clients. + Knowledge of Microsoft Word, Excel, and PowerPoint. + Previous industry experience. **Education and Accreditations** + Post‑secondary education. + Minimum 5 years in the investment industry. + Completion of all licensing requirements and registration as an Investment Representative with CIRO. + Previous support‑staff experience preferred. + Some supervisory experience. In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere. \#SWM Location(s): Canada : Quebec : Westmount || Canada : Quebec : Brossard || Canada : Quebec : Laval || Canada : Quebec : Pointe-claire || Canada : Quebec : Quebec Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.