**What you'll bring to the team** Are you a people-person who loves building relationships and creating unforgettable guest experiences? Do you enjoy coordinating events and making sure every detail is perfect from start to finish? ✨ If so, come be part of the **magic** at Merlin Entertainments as our **Schools & Groups Coordinator!** 🚌🎟️ **Qualifications & Experience** **💼** **What You’ll Be Doing** As the Schools & Groups Coordinator, you’ll be the **go-to expert** for all group bookings — from schools to large tour groups. You'll oversee the full reservation process, support marketing efforts, and help ensure every group leaves with a smile. 😊 **Your Key Responsibilities Will Include:** 📞 Responding to inquiries and assisting guests with reservations from start to finish 🎒 Welcoming school and tour groups upon arrival and coordinating their experience 📈 Cultivating and maintaining business relationships in key markets 💼 Soliciting and booking new and repeat group business 📊 Preparing weekly/monthly reports on group bookings and revenue 📆 Organizing and attending events, trade shows, and client meetings 🎉 Assisting with promotions, special events, and marketing campaigns 📚 Developing educational materials and communication plans for schools/groups 🤝 Following up with clients and building lasting relationships 🗂️ Keeping accurate records of event plans, client communications, and reservation details **🧠** **What You Bring to the Role** ✔️ High school diploma or GED (college degree preferred) ✔️ 2+ years of customer service experience, ideally in hospitality, tourism, or call centers ✔️ Excellent communication, organization, and multitasking skills 🗣️💻 ✔️ A positive, can-do attitude with the ability to thrive in a dynamic environment ✔️ Proficiency in Microsoft Office (Word, Excel, Outlook, etc.) ✔️ Ability to manage multiple projects while maintaining attention to detail **🧳 Additional Requirements** 🚗 Some local travel may be required 💼 Ability to work flexible hours, including occasional weekends or holidays to support events 🧍‍♂️ Ability to stand, walk, and move throughout the attraction during shift 💪 May need to lift or carry items up to 10 lbs 🔐 Must be able to obtain any necessary licenses or certifications **🛡️ Health & Safety** We prioritize the safety of our team and guests! You’ll be expected to follow all Merlin Entertainments Group health, safety, and security policies — because keeping everyone safe is part of the magic. 🧙‍♂️✨ **🎁** **Why You’ll Love It Here** 🎠 Work in a fun, family-focused environment 🌍 Be part of a global leader in themed entertainment 💬 Collaborate with passionate, energetic, and creative teammates 📚 Help inspire and educate students and families 🎉 Enjoy team perks, attraction access, and growth opportunities **🚀** **Ready to Make Every Group Visit Unforgettable?** Apply now and help create magical memories for thousands of guests every year! 🌟👨‍👩‍👧‍👦 **Benefits** 🎉 **Benefits of Joining Merlin Entertainments!** 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ **Pay Range** USD $18.50/Hr. Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/9600/schools-and-groups-coordinator---admin/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883) At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. **Location (Country-State-City)** _US-MN-Bloomington, MN_ **Job ID** _2025-9600_ **Employment Type** _Full-Time_ **Offer/Contract Type** _At Will (US Only)_ **Location Name** _SEA LIFE Minnesota_