Job Title: Scheduling RepresentativeJob Description We are seeking a Scheduling Representative to manage inbound and outbound calls, assist customers, and schedule appointments. This role involves providing friendly, professional support while managing a high volume of calls and accurately documenting customer interactions in CRM and software systems. You will assist with customer concerns, follow-ups, and problem resolution while staying up-to-date on services to provide accurate information. Effective communication with team members, dispatch, and leadership is also essential. Responsibilities + Handle inbound and outbound calls to assist customers and schedule appointments. + Provide friendly, professional support while managing high call volume. + Document customer interactions accurately in CRM and software systems. + Assist with customer concerns, follow-ups, and problem resolution. + Stay up-to-date on services to provide accurate information. + Communicate effectively with team members, dispatch, and leadership as needed. Essential Skills + Comfortable managing multiple calls. + Strong communication skills with a positive, professional attitude. + Ability to quickly learn new systems and technology. + Ability to multitask, stay organized, and think on your feet. + Team-oriented and dependable. Additional Skills & Qualifications + High school diploma or equivalent. + Customer service or call center experience preferred. + Basic computer skills and ability to learn new tools. + Comfortable making outbound calls. Work Environment This position is based in an office environment where you will engage with customers primarily over the phone. You will have access to CRM systems and other necessary software tools. The role involves regular communication with team members and leadership, and maintaining a professional demeanor is essential. Job Type & Location This is a Contract to Hire position based out of Kodak, TN. Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kodak,TN. Application Deadline This position is anticipated to close on Jun 3, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.