Job Description Position Overview Candidates must have recent, some authorization experience in a specialty clinic setting (orthopedics, oncology, imaging, ENT, or other surgical specialties). Epic experience is required, and familiarity with APeX is a plus. Candidates should also have front and back office clinic experience, thrive in fast-paced environments, and demonstrate strong communication, organization, and attention to detail. Estimated number of patients in clinic per day or calls per day if call center: 30-50 Key Responsibilities • Manage front desk operations, including patient check-in and check-out • Perform back-office tasks to support clinical workflows • Coordinate provider schedules and assist with surgery scheduling • Maintain accurate patient records in Epic/APeX • Handle incoming calls and inquiries with professionalism • Prepare and process documentation using Microsoft Office Suite • Ensure compliance with clinic protocols and confidentiality standards • Surgery scheduling We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Education: • College degree with at least 6 months of experience, OR • 2 years of healthcare administrative experience Technical Skills: • Recent Epic/APeX experience (must be hands-on) • Specialty clinic background, ideally orthopedics, oncology, imaging, ENT, or other surgical specialties • High-volume scheduling experience across multiple providers (Referrals, authorizations, and work queue management) • Experience in large health systems such as UCSF, Stanford, Sutter, PAMF, etc. • Call center experience Soft Skills: • Well-organized and detail-oriented • Excellent verbal and written communication skills • Proficient in Epic/APeX and Microsoft Office Suite • Ability to multitask in a fast-paced environment