Job Summary

Responsible for arranging procedure scheduling and pre-admission testing and scheduling patient in appropriate department, verifying all demographic information, confirming date, time and location of appt for the patient and entering intra procedural data into computer. At the front desk, responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.

Monday - Friday 9:00am - 5:30pm (Saturday 6:45am - 11:15am & Sunday 7:45am - 9:00am) Weekend schedule requirement, Saturday every 8 weeks.  Saturday and Sunday every 15 weeks.

 

BENEFITS 

Generous time off, tuition assistance, and comprehensive benefitsInstant access throughout the pay period with Tower Advance Pay, ensuring financial flexibility and convenienceEmployee Assistance Program, Retirement Savings Program, Life Insurance, and more!

#READ

Qualifications

Education Requirements

Completes and maintains all competencies and trainings as required for role.High School Diploma - OR - GED - OR - Relevant experience may be considered in lieu of education

Experience

Relevant experience

Certification and Licensure

BLS Certification

Required Skills

Customer Service SkillsExcellent Communications SkillsExcellent Interpersonal SkillsGeneral Clerical SkillsListening SkillsMedical TerminologyMicrosoft Office ApplicationsMulti Line Telephone Operational SkillsOrganizational SkillsProblem Solving Skills
Overview

Tower Health, a regional healthcare system, serves communities across multiple counties in Pennsylvania. Its network includes Reading Hospital, Phoenixville Hospital, Pottstown Hospital, and St. Christopher's Hospital for Children (in partnership with Drexel University). Committed to academic medicine and training, Tower Health offers various programs, including residency and fellowship programs, the Drexel University College of Medicine at Tower Health, and the Reading Hospital School of Health Sciences. Additionally, the system provides a wide range of healthcare services, such as Reading Hospital Rehabilitation at Wyomissing, home healthcare via Tower Health at Home, TowerDirect ambulance and emergency response, Tower Health Medical Group, Tower Health Providers (a clinically integrated network), and Tower Health Urgent Care facilities across its service area.

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