Responsible for communications, initiation of processing of medical records, patient appointments, telephone triage and other general clerical duties as required. Competent to care for patients of all ages to include pediatrics, adolescence, adults, and geriatrics. ACCOUNTABILITIES 1. Greet all incoming patients, register, and check patient into the Cancer Center using EMR. Verifies patients’ demographic information, copies, and updates insurance card, and completes any registration details in the EMR needed to schedule the patient in the Cancer Center. 2. Schedule or reschedule patient appointments as directed by physician orders and testing guidelines, observe for scheduling conflicts. 3. Promptly assist physician in obtaining patient information. Effectively communicates physician special needs. 4. Answers incoming department calls in a professional timely manner, directs calls appropriately, takes complete and accurate phone messages for incomplete incoming calls and documents and routes phone messages in the EMR to appropriate persons when required. 5. Process requests for medical records, transfers, insurance inquiries using appropriate authorizations. Ensures current information is available and updated into the EMR prior to the next clinical visit. 6. Coordinate off site chart storage and chart retrieval fi applicable to Cancer Center 7. Ensure staff work areas are clean, orderly, and appropriately stocked. 8. Help maintain Joint Commission standards and readiness within the department at all times. Education: High School Diploma Skills: Must be able to input & retrieve data from a computer, occasionally move/lift/carry lightweight objects, move about the hospital and between workstations with prolonged periods of standing/sitting, understand directions, communicate, and respond to inquiries, have effective interpersonal skills. PREFERRED QUALIFICATIONS Education: High School Diploma Skills: Previous medical terminology course, prior training, or experience in basic office skills. Years of Experience: 1 year with EMR and scheduling experience The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive. ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace **Requisition ID:** 94868