Scheduler / Office Admin

Location: Kingwood, TX
Company: Always Best Care Senior Services
Job Type: Full-Time | In-Office

About Us

Since 1996, Always Best Care has been dedicated to helping families with non-medical in-home care, assisted living placement services, and skilled home health care. We pride ourselves on delivering extraordinary care in an inspiring environment with compassionate people.

We are looking for a Scheduler / Office Admin to join our Kingwood office team. This role is vital in ensuring seamless scheduling of caregivers, accurate documentation, and smooth office operations.

Responsibilities

Develop and monitor caregiver work schedules to meet client care needs. Adjust staffing as needed and communicate schedule changes with clients and caregivers. Assist with answering phones and maintaining office organization. Coordinate with HR for caregiver interviews and orientations. Manage and update daily schedules using WellSky software for payroll and billing accuracy. Troubleshoot and correct clock-in/clock-out issues. Monitor client care plans and update as needs change. Support caregiver mentoring programs to promote retention. Conduct retention calls and follow up with caregivers. Prepare weekly KPI metrics for review. Assist with marketing and recruiting ideas as needed. Participate in office meetings and committees.

Requirements

Strong computer skills (experience with scheduling software a plus). Excellent phone, written, and interpersonal communication skills. Ability to multitask, problem-solve, and stay organized. Prior caregiving or healthcare office experience preferred but not required. Must be authorized to work in the U.S.

Work Schedule

Monday to Friday, 9:00 AM – 5:00 PM (30-minute lunch break). Occasional evening, weekend, or holiday on-call responsibilities (extra pay provided).

Why Join Always Best Care?

Be part of a team that values compassion, professionalism, and integrity. Opportunity to grow within a supportive and collaborative environment. Directly contribute to improving the lives of seniors and their families.