**Position Summary:** Sets up exams, procedures and tests for patients; handles customer service inquiries. Ensures the smooth operation by obtaining accurate and complete patient and insurance information. **Essential Functions and Responsibilities as Assigned:** 1. D e l i v e r quali t y c u s t o m er s e r v i c e b y ans wer in g in c o m i n g ph o n e c all s o r c o n t a ct i n g pa t i e n ts b y ph o n e t o d ete r m in e appropriate ex a m/test/procedure an d s c h e dul e pa t i e n t appropriately. 2. Re v i ew s c r e e nin g f o r m a n d obtain/ ve rify patient and insurance inf o r m a t i o n to e n sur e a cc ura c y and completeness. 3. E nsur e b e s t p o s sibl e c u s t o m er s e r v i ce b y p r o p e rl y e d u c a t in g t h e pa t i e n t o n t h e ex a m/test/procedure pr e para t i o n an d ans we rin g related qu e s t i o n s. 4. Upda te pa t i e n t r e c o r d, in c ludin g an y n o tes n e ce ssa r y f o r t h e t ec h n o l o gi s t, c us to m e r , o r fu t ur e r e f e r e n c e. 5. F o ll o ws si t e -sp ec if i c pr o t o c o l s an d k ee p s p r o t o c o l d o c u m e n t a t i o n up- t o -da te t o e nsur e c o m plian ce. 6. O b t ain s pr o p e r appr o v a l f o r s c h e dul e c hang e s o r c an c e lla t i o n s a s app r o pria te. 7. Maintain total confidentiality of personal and financial data. 8. Act in a courteous manner and maintain composure even when dealing with angry or irritated patients. 9. Other clerical duties may include maintaining databases, faxing and scanning patient histories, answering phones, and updating patient account information. 1. Performs other related duties as required and directed. **Qualifications:** _Required:_ + High School Diploma or GED. _Preferred:_ * Prior sch e duling e x p e rien c e. + Two years of experience, preferably in health care.