Location: Atlas Business Park – Manchester

Working hours: Monday – Friday 40 hours per week

Working within the Systems Support team and the National Technical Services Managers and a nationwide team of engineers, the Scheduler will ensure all statutory and non-statutory PPMs, remedial and reactive tasks are planned and assigned to one of our engineers for action.

Main duties:

Allocate PPM and reactive work, at least four weeks in advance, based on scheduled output from QFM Provide monthly report to Systems Support Manager, Head of Support and National Technical Services Manager monthly to confirm workforce schedule Update engineers web portal, at least 4 weeks in advance, to ensure engineers are aware of planned works Liaise with relevant site contact to confirm engineer's attendance Complete a weekly review of any missed inspections and prioritise the reschedules.

 

In addition to the above, you will provide feedback to the Systems Support Manager and the National Technical Services Manager regarding any missed inspections or any identified engineer issues that require review. You will ensure that labour resourcing is always updated and contains all the relevant contact details for their appropriate area. You will be required to undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.

Person Specification:

To be successful in this role, you will have previous experience of call centre of call logging systems, the ability to work to deadlines, with excellent management skills as well as the ability to work to deadlines with excellent time management skills. You will have effective problem-solving skills and the ability to work calm under pressure.

Additional requirements include:

GCSE (or ‘O' Level/Standard Grade equivalent) passes in Maths and English ‘A' Level passes or equivalent Reliable Detail conscious Results/tasks orientated Excellent negotiation skills