As a Scheduler , you will manage daily schedules for engineers, ensuring timely completion of tasks and high customer care standards. Your responsibilities include updating engineer reports, procuring materials, organizing client callouts, and managing operative diaries. You will develop and evaluate plans, liaise with operations management for approvals, and monitor outstanding work. Additionally, you will drive operational excellence, address engineer queries, update relevant data, and communicate quality concerns. The role requires strong organizational, communication, and multitasking skills, with experience in an operational or helpdesk environment preferred