Join our Inbound Excellence team and lead high-impact programs that transform how products flow into our fulfillment network. As a Supply Chain Manager for Inbound Programs and Friction Free, you will enable last-mile and middle-mile transportation solutions for inbound consolidation and eliminate systemic friction points that disrupt inbound shipment flow — including scheduling delays, appointment deletions, reschedules, and shipment redirections. This role is at the intersection of technology, transportation, and fulfillment operations, offering the opportunity to directly improve vendor and seller experience while reducing cost and complexity across the supply chain.

You will serve as the primary point of contact between inbound operations and our retail and third-party seller fulfillment teams, ensuring seamless coordination and alignment on inbound programs.

This is a high-visibility role where you will influence cross-functional stakeholders, design scalable solutions, and deliver measurable improvements to inbound reliability and efficiency.

Key job responsibilities
Enable last-mile and middle-mile transportation carriers for inbound consolidation programs, ensuring operational readiness and performance standards are met.

Identify, quantify, and eliminate Amazon-driven inbound friction points, including appointment scheduling delays, shipment deletions, reschedules, and redirections that negatively impact vendor and seller experience.

Serve as the primary point of contact for retail commercial and third-party seller fulfillment teams, building strong cross-functional relationships to align on inbound priorities and resolve escalations.

Develop and maintain metrics, dashboards, and reporting mechanisms to track program performance, friction reduction progress, and inbound flow optimization.

Design and implement process improvements and standard operating procedures that simplify inbound flows and enhance the vendor/seller experience.

Partner with technology teams to define requirements, test solutions, and scale automation that reduces manual intervention in inbound scheduling and appointment management.

Drive root cause analysis on inbound disruptions and develop corrective action plans to prevent recurrence.

Manage stakeholder communication and program governance, providing regular updates to senior leadership on program milestones, risks, and outcomes.


About the team
The Inbound team (BRIO) leads one of the most strategic areas that delight our customers in Brazil. Within BRIO, the Inbound Excellence pillar represents our most operationally-focused initiative, where excellence in inbound flow optimization, process simplification, and vendor/seller experience improvement is fundamental. We believe that everything starts with a frictionless inbound operation — ensuring products arrive at our fulfillment network reliably, on time, and without unnecessary disruptions — and we continuously pursue operational excellence in our processes to support the growing complexity of our supply chain and the evolving demands of our retail and third-party seller partners.