The Global Sherwin Business Services (SBS) Employee Services (ES) Support Hub Lead Analyst provides advanced Tier 0 and Tier 1 support for HR Administration, Time & Attendance, and Payroll inquiries for employees across NOAM, EMEAI, and APAC. This role acts as a lead within the analyst team, supporting quality assurance, knowledge sharing, and escalations of more complex cases. The Lead Analyst partners closely with the Support Hub Supervisor and Customer Success Director to monitor service quality, coach junior analysts, and maintain Service Level Agreement (SLA) and knowledge base standards. This position demonstrates strong technical and problem‑solving capabilities within systems such as Dayforce, UKG, Oracle HCM, and ServiceNow. The Lead Analyst serves as a subject matter resource, helping stabilize new processes, support testing efforts, and elevate the overall employee experience through efficient case resolution and continuous improvement. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible