The Analyst is responsible for documenting, investigating, and resolving common employee issues within established Service Level Agreements (SLAs). This role requires strong customer service skills, attention to detail, and the ability to follow defined procedures within HR systems such as Dayforce, UKG, Oracle HCM, and case management platforms such as ServiceNow. SBS ES Analysts contribute to knowledge-base improvements, identify recurring issues, and support the overall efficiency of the SBS ES Support Hub.