Joining Black Box means you’ll have the opportunity to work on exciting, highly visible projects with our customers. You’ll get to know large and small organizations across the world and work to deliver best in class IT solutions. You’ll be rewarded with a variety of experiences, development opportunities and exposure to some of the world's most admired companies. In addition to these rewarding experiences, you’ll have access to our comprehensive Total Rewards Program. Our program continues to evolve to meet the needs of our dynamic workforce by providing a variety of benefits which are applicable and competitive for each country & region.
About Black Box
Black Box is the trusted global solutions integrator and digital technology partner. With nearly 45 years of experience connecting people and devices, we are an organization of top technical professionals dedicated to delivering solutions and services that help organizations design, build, manage, and secure their communications and IT infrastructure and networks. Technologies include 5G/OnGo, connected buildings, digital workplace, multisite deployments, data centers, and IoT.
We also design and manufacture award-winning products for Pro AV, KVM, cabling, and networking known for their advanced functionality, flawless performance, outstanding reliability and fail-safe security. We deliver high-value technology services and products through our values, such as innovation, ownership, transparency, respect and open-mindedness combined with our global presence and 2,500+ team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Black Box is an equal opportunity employer. Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, sexual identity, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs. Short Description for Internal Candidates
The SATS Technical Specialist plays a critical role in supporting the delivery and expansion of Shared Airport Tenant Services at Miami International Airport. This position is responsible for engaging with new and existing SATS customers to promote and sell services, coordinating infrastructure-related projects, and managing billing activities. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-focused mindset.
Description for Internal Candidates
Responsibilities:
Promote SATS offerings to new and existing airport tenants. Conduct site visits, presentations, and consultations to assess customer needs. Prepare and deliver service proposals, quotes, and contracts. Maintain strong relationships with tenants and ensure high levels of customer satisfaction. Coordinate infrastructure-related projects including network installations, upgrades, and relocations. Serve as the liaison between tenants, internal teams, and third-party vendors. Track project milestones, manage timelines, and ensure successful delivery of services. Document project scope, deliverables, and outcomes. Manage SATS billing processes including service activation, invoicing, and reconciliation. Collaborate with finance and accounting teams to ensure accurate and timely billing. Maintain detailed records of service agreements, usage, and billing history. Assist in the development of billing policies and procedures.Qualifications:
Associate or Bachelor’s degree in Information Technology, Telecommunications, Business Administration, or related field. 3+ years of experience in technical sales, project coordination, or telecom service delivery. Familiarity with airport operations and tenant services is a plus. Strong organizational and multitasking skills. Excellent written and verbal communication abilities. Proficiency in Microsoft Office Suite and project management tools.Preferred Skills:
Experience with structured cabling, network infrastructure, and telecom systems. Knowledge of billing systems and customer relationship management (CRM) platforms. Ability to interpret technical drawings and service plans. Bilingual (English/Spanish) preferred.
Same Posting Description for Internal and External Candidates
The SATS Technical Specialist plays a critical role in supporting the delivery and expansion of Shared Airport Tenant Services at Miami International Airport. This position is responsible for engaging with new and existing SATS customers to promote and sell services, coordinating infrastructure-related projects, and managing billing activities. The ideal candidate will have a strong technical background, excellent communication skills, and a customer-focused mindset.
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