Position Description:

Are you ready to develop your Service Management and Service Desk expertise and become part of our SAP Platform Operations team? Do you want to support clients worldwide, ensuring their systems’ safety, availability, and smooth IT operations?
If your answer is YES, we would love to hear from you! CGI is hiring a new colleague to join our growing team, delivering innovative and tailored solutions across CGI and its clients.

Your future duties and responsibilities:

• Contribute to service delivery for one of our major banking clients in a customized Service Desk environment.
• Take ownership of assigned internal tasks while gradually building independence in handling client-specific processes.
• Support day-to-day service delivery, focusing on process quality, SLA/KPI adherence, and consistency.
• Participate in Change Management activities: supporting preparation, tracking changes, and ensuring proper follow-up in line with ITIL principles.
• Assist with service requests and incident management, ensuring accurate documentation and timely communication.
• Work with operational manuals and client-specific documentation to ensure compliance, with guidance from senior colleagues.
• Support task distribution and workload coordination.
• Collaborate daily with SAP Service Desk, SAP Basis, and SAP Authorizations teams.
• Contribute to reporting and documentation activities.
• Work in a multicultural, multinational distributed environment.
• Continue to learn, expand competencies, and adapt to client-specific requirements.

Required qualifications to be successful in this role:

• Solid experience in Service Desk operations or similar support role.
• Willingness to learn and gradually build independence in client-specific processes.
• Working knowledge of ServiceNow and JIRA ITSM tools, or motivation to learn them.
• Familiarity with ITIL processes (Change, Incident, Problem, and Service Request Management).
• Ability to work according to operational manuals and procedures.
• Good organizational skills and ability to prioritize tasks in a dynamic environment.
• Proactive, solution-oriented mindset with openness to feedback.
• Strong attention to detail in administrative and operational tasks.
• Clear and professional communication with colleagues and clients.
• Accountability for assigned responsibilities, with support from senior team members.
• Very good written and spoken English skills.
What we offer:
• Share Purchase Plan
• CGI’s My Assistance Program
• Compensation for long term sickness up to 30 days
• Interest-free company loan
• Referral bonus
• Lunch vouchers – 140CZK
• Group life insurance
• Flu and tick vaccination
• MultiSport card
• Cafeteria Benefit System – 900CZK monthly
• Hybrid Working Model & Flexible working hours
• 5 weeks of vacation + 3 sick days
• Birthday Leave and CSR day
• And many more…

#LI-PMOL

Skills: Change ManagementEnglishIncident ManagementITILJiraProblem ManagementService Request ManagementServiceNow What you can expect from us:

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.