**Job Title** **SAP S/4HANA Transformation – CS / SD Lead** **Job Summary** We are seeking an experienced **SAP S/4HANA CS / SD Lead** to lead **Customer Service (CS)** and **Sales & Distribution (SD)** workstreams in large-scale **SAP S/4HANA transformation projects** . The role is responsible for end-to-end ownership of **service-to-cash and order-to-cash** processes, ensuring alignment with SAP S/4HANA best practices and business service strategies. The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience. **Key Responsibilities** **S/4HANA CS / SD Workstream Leadership** + Lead **CS and SD workstreams** in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition). + Own end-to-end **Order-to-Cash (O2C)** and **Service-to-Cash** processes. + Act as the primary escalation point for CS / SD-related topics. **Solution Design & Delivery** + Drive solution design and hands-on configuration for: + **SAP SD** : Sales Orders, Pricing, Delivery, Billing, Credit Management + **SAP CS** : Service Orders, Notifications, Contracts, Warranties + Ensure adoption of **S/4HANA SD and CS simplifications** , Fiori apps, and embedded analytics. + Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable). **S/4HANA Transformation Activities** + Lead **Fit-to-Standard (F2S)** workshops and process harmonization. + Assess and manage **custom code (RICEFW) impacts** for CS and SD in S/4HANA. + Guide **Business Partner (BP)** and customer master data conversion. **Integration & Cross-Module Coordination** + Coordinate closely with **MM, WM/EWM, TM, PM, FI/CO, and GTS** teams. + Ensure seamless integration across **Sales, Service, Logistics, and Finance** . + Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements. **Testing, Cutover & Go-Live** + Lead **unit testing, SIT, UAT** , and defect management for CS / SD. + Own **cutover planning** for open sales orders, service orders, contracts, and billing. + Provide **go-live and hypercare support** , ensuring business continuity. **Governance & Team Leadership** + Ensure adherence to **SAP Activate methodology** , project standards, and documentation. + Review and approve functional designs, configurations, and test artifacts. + Mentor CS and SD consultants and support knowledge transfer. **Required Skills & Experience** **SAP CS / SD Expertise** + 10–12+ years of SAP experience with strong hands-on expertise in: + SAP SD (Order-to-Cash) + SAP CS (Service Management) + At least **2–3 full-cycle SAP S/4HANA transformation projects** in a Lead role. + Strong understanding of **service management and sales processes** . **S/4HANA & Service Knowledge** + Experience with: + S/4HANA SD simplifications and FSCM Credit Management + CS integration with SD, MM, and FI + S/4HANA Service Management roadmap + Exposure to **SAP FSM or CX Service** is a plus. + Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage **Leadership & Delivery Skills** + Proven experience leading CS / SD delivery in large SAP programs. + Strong stakeholder management and communication skills. + Experience working in **global onshore–offshore and multi-country environments** . **Preferred Qualifications** + SAP S/4HANA certification in SD and/or CS + Experience with **SAP Activate methodology** + Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment + Exposure to **PM, EWM, or GTS** is an advantage **Soft Skills** + Strong analytical and problem-solving capabilities + Ability to translate complex service requirements into SAP solutions + Mentoring and coaching mindset + Excellent documentation and presentation skills **Location & Work Model** + Location: As per project requirements + Work Model: Hybrid / Onsite / Offshore (project dependent)