Job Title

SAP S/4HANA Transformation – CS / SD Lead

Job Summary

We are seeking an experienced SAP S/4HANA CS / SD Lead to lead Customer Service (CS) and Sales & Distribution (SD) workstreams in large-scale SAP S/4HANA transformation projects. The role is responsible for end-to-end ownership of service-to-cash and order-to-cash processes, ensuring alignment with SAP S/4HANA best practices and business service strategies.

The CS / SD Lead will work closely with business stakeholders, solution architects, and cross-functional SAP teams to drive a successful transformation across sales, service execution, billing, and customer experience.

Key Responsibilities

S/4HANA CS / SD Workstream Leadership

Lead CS and SD workstreams in SAP S/4HANA transformation programs (Greenfield, Brownfield, or Selective Data Transition). Own end-to-end Order-to-Cash (O2C) and Service-to-Cash processes. Act as the primary escalation point for CS / SD-related topics.

Solution Design & Delivery

Drive solution design and hands-on configuration for: SAP SD: Sales Orders, Pricing, Delivery, Billing, Credit Management SAP CS: Service Orders, Notifications, Contracts, Warranties Ensure adoption of S/4HANA SD and CS simplifications, Fiori apps, and embedded analytics. Guide CS transition strategies (Classic CS vs S/4HANA Service Management where applicable).

S/4HANA Transformation Activities

Lead Fit-to-Standard (F2S) workshops and process harmonization. Assess and manage custom code (RICEFW) impacts for CS and SD in S/4HANA. Guide Business Partner (BP) and customer master data conversion.

Integration & Cross-Module Coordination

Coordinate closely with MM, WM/EWM, TM, PM, FI/CO, and GTS teams. Ensure seamless integration across Sales, Service, Logistics, and Finance. Collaborate with technical teams (ABAP, CPI, middleware) for interfaces and enhancements.

Testing, Cutover & Go-Live

Lead unit testing, SIT, UAT, and defect management for CS / SD. Own cutover planning for open sales orders, service orders, contracts, and billing. Provide go-live and hypercare support, ensuring business continuity.

Governance & Team Leadership

Ensure adherence to SAP Activate methodology, project standards, and documentation. Review and approve functional designs, configurations, and test artifacts. Mentor CS and SD consultants and support knowledge transfer.

Required Skills & Experience

SAP CS / SD Expertise

10–12+ years of SAP experience with strong hands-on expertise in: SAP SD (Order-to-Cash) SAP CS (Service Management) At least 2–3 full-cycle SAP S/4HANA transformation projects in a Lead role. Strong understanding of service management and sales processes.

S/4HANA & Service Knowledge

Experience with: S/4HANA SD simplifications and FSCM Credit Management CS integration with SD, MM, and FI S/4HANA Service Management roadmap Exposure to SAP FSM or CX Service is a plus. Knowledge on LeanIX, Signavio for process flow preparation and discussion with business team, is an added advantage

Leadership & Delivery Skills

Proven experience leading CS / SD delivery in large SAP programs. Strong stakeholder management and communication skills. Experience working in global onshore–offshore and multi-country environments.

Preferred Qualifications

SAP S/4HANA certification in SD and/or CS Experience with SAP Activate methodology Industry experience in Manufacturing, Utilities, Automotive, or Industrial Equipment Exposure to PM, EWM, or GTS is an advantage

Soft Skills

Strong analytical and problem-solving capabilities Ability to translate complex service requirements into SAP solutions Mentoring and coaching mindset Excellent documentation and presentation skills

Location & Work Model

Location: As per project requirements Work Model: Hybrid / Onsite / Offshore (project dependent)