iShift Business Enablement - Pricing & Commercial Conditions

Location: Barcelona

 

JOB SUMMARY

This strategic position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development.

 

The role is responsible for strategically leading and driving the implementation of Pricing & Commercial Conditions processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:

Spearheading the implementation of core model processes for Pricing & Commercial Conditions

Ensuring strategic alignment between system design, configuration, and business requirements

Leading change management initiatives and senior stakeholder engagement

Directing process and system testing with K-users

Orchestrating coordination with Global Process Leads for process design and improvements

Providing thought leadership and strategic direction for implementation teams

 

MAIN RESPONSIBILITIES

1. Preparation Phase

Direct comprehensive data gathering activities across assigned business units or geographies

Lead initial data validation, identifying complex inconsistencies or gaps in Pricing & Commercial Conditions

Establish frameworks for documenting and categorizing business scenarios related to commercial policies and pricing structures

Oversee collection of as-is information, including process flows and system landscapes for customer data management

Conduct strategic analysis of alignment between current practices and planned S/4HANA design (Vistex, CCCM, SD)

Define and monitor performance metrics and KPIs for Contracts & commercial conditions processes

Lead stakeholder mapping and profiling at senior levels

Develop implementation roadmap for closing gaps prior to go-live, providing strategic direction to the Global Process leads team

Drive gap analysis between current and target operating model

Make critical decisions on translating gaps into business requirements aligned with S/4HANA capabilities

 

2. Scoping and Design Phase

Orchestrate coordination between business stakeholders and technical teams

Lead detailed gap analysis between current Commercial policy framework and trade terms and core model

Present and defend core model to senior stakeholders

Direct core model defense process and make decisions on potential deviations

Authorize gaps and escalation documentation for Design Authority to the Global process leads

Guide development of design specifications with iShift solution delivery team & integrator

Oversee translation of business requirements into functional specifications for pricing and commercial conditions

Chair design review sessions and provide strategic direction on feedback

Establish standards for design documentation in Signavio to ensure up-to-date and process flow completeness

Manage sign-off process and resolve issues for approvals

Identify strategic process improvement opportunities

Lead coordination between international business stakeholders and technical teams

 

3. Build & Test Phase

Define strategy for K-user identification, engagement, and Core model understanding

Design comprehensive testing schedules and resource plans

Guide K-users in developing and executing test scripts for Pricing & Commercial Conditions processes

Make decisions on defect resolution by completing requirements

Direct process documentation and training material development

Lead K-user training and certification activities

Analyze testing progress and make critical decisions based on testing logs

Approve test completion reports and authorize progression to next phase

 

4. Deploy & Hypercare Phase

Develop strategy for K-users to train end-users on Commercial policy, Pricing & Commercial Conditions processes

Lead hypercare support initiatives

Analyze and interpret process performance metrics to drive improvements

Resolve complex business issues during hypercare

Direct business-technical team coordination

Authorize solution validation against requirements

Lead hypercare completion sign-off process

 

5. Continuous Improvement

Design frameworks for collecting feedback on implemented Commercial policy, Pricing & Commercial Conditions processes

Establish documentation standards for lessons learned and best practices

Lead process enhancement implementation

Direct knowledge transfer to operations teams

Enforce system core model adherence

Spearhead continuous improvement initiatives

Identify strategic automation opportunities

Develop business cases for future enhancements

 

6. Change Management

Design process changes between Trade & Revenue Management, Finance, and Business Operations Order to Cash hub

Lead system changes impact assessment and mitigation strategies

Direct organizational impact analysis across regions

Analyze role and responsibility changes at organizational level

Strategically address local requirements and concerns

Define training needs and learning strategies

Approve change management materials and approaches

Resolve complex change-related issues and concerns

Build and maintain relationships with key stakeholders to ensure buy-in for new Commercial policy, Pricing & Commercial Conditions processes

 

7. Project Management and Governance

Establish risk and issue management framework specific to Commercial policy, Pricing & Commercial Conditions implementation

Ensure strategic alignment between Customer Master Data processes and overall Order to Serve strategy

Make critical decisions related to Commercial policy, Pricing & Commercial Conditions design and implementation

Provide executive-level reporting on implementation progress and outcomes

 8. Performance Monitoring and Continuous Improvement

Lead Business value projects, Change requests, and incidents where business enablement is needed

Design and implement continuous improvement initiatives to enhance Customer Master Data, Pricing & Commercial Conditions efficiency

Establish performance benchmarks and drive teams to exceed targets

Assist in gathering local requirements and concerns

Help identify training needs

Support development of change management materials

Document change-related issues and concerns

Engage with key stakeholders to ensure buy-in for new Commercial policy, Pricing & Commercial Conditions processes and system undefined

REQUIREMENTS

Educational Background

Master's degree in Business Administration, Finance, Supply Chain Management or related fields (mandatory) Professional certifications in project management or change management (PMP, PROSCI) is a plus

 

Professional Experience 7+ years proven experience in Commercial policy, Pricing & Commercial Conditions processes Demonstrated leadership in managing large-scale transformation programs Extensive expertise in SAP implementation projects (S/4HANA, MDG, Vistex preferred) Strategic understanding of E2E Trade & Revenue Management and order-to-cash processes Track record of successful process optimization and efficiency improvements Experience leading cross-functional teams in complex environments

Key Competencies

Strategic thinking and ability to drive business transformation Advanced project management and implementation skills Proven change management expertise with successful track record Strong leadership capabilities and demonstrated ability to influence at senior levels Expert-level stakeholder management across multiple organizational levels Business acumen and ability to translate strategy into operational excellence Strong analytical and problem-solving capabilities Fluent in English; French/Spanish is a plus Negotiation skills and ability to manage conflicting priorities Decision-making capabilities under pressure and ambiguity

 

 

MAIN INTERACTIONS

 

Internal:

Business Operations Order to Cash team iShift Program team and executive leadership Regional implementation teams and country leadership Business Process Owners, Transition management, Automation COE within Business Operations Senior stakeholders in Trade & Revenue Management, Finance, Supply Chain IT and technical teams (iShift solution delivery, SAP, Vistex) Change Management team In country and hubs business users K-users and super users

External:

Implementation partners at leadership level System integrators and vendor management External consultants Technology vendors Industry forums and communities of practice

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