This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The role supports the implementation of trade processes and master data management within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:
Supporting the implementation of core model processes for trade and master data management
Assisting in ensuring system design and configuration meet business requirements
Contributing to change management and stakeholder engagement activities
Supporting process and system testing with K-users
Collaborating with Global Process Leads for process design and improvements
Main responsibilities
1. Preparation Phase
Assist in data gathering activities for assigned business units or geographies
Conduct initial data validation, identifying basic inconsistencies or gaps
Document business scenarios and routes to market
Collect and organize as-is information, including process flows and system landscapes
Support the analysis of current practices alignment with planned S/4HANA design
Gather performance metrics and KPIs
Assist in creating and maintaining stakeholder mapping
Support the development of implementation roadmaps
Contribute to gap analysis between current and target operating model
Help translate gaps into business requirements
2. Scoping and Design Phase
Support gap analysis between current processes and core model
Assist in presenting core model to stakeholders
Document potential deviations from core model
Help prepare documentation for Design Authority escalations
Support the solution delivery team on design specifications
Assist in translating business requirements into functional specifications
Participate in design review sessions and document outcomes
Maintain design documentation in Signavio
Support approval processes and track issues
Document process improvement opportunities
Assist in coordination between business stakeholders and technical teams
3. Build & Test Phase
Support K-user engagement strategies
Assist in creating testing schedules
Support K-users during test script execution
Document defects and assist in developing resolution requirements
Contribute to the development of process documentation and training materials
Assist in K-user training activities
Help track testing progress and report on key metrics
Support the development of test completion reports
4. Deploy & Hypercare Phase
Assist in preparing K-users for end-user training
Provide basic hypercare support and document issues
Help analyze process performance metrics
Support the investigation and resolution of business issues during hypercare
Assist in coordination efforts between business and technical teams
Support solution validation and sign-off processes
Assist in hypercare completion activities and transition to BAU
5. Continuous Improvement
Collect feedback on implemented processes and systems
Document lessons learned
Support process enhancement activities
Assist in knowledge transfer strategies
Help monitor core model adherence
Support continuous improvement initiatives
Assist in identifying automation opportunities
Help gather data for enhancement project business cases
6. Change Management
Document process changes between functions and Business Operations
Assist in mapping system changes and their impacts
Support organizational impact analysis
Document role changes
Help gather local requirements and concerns
Assist in developing training needs analysis
Support the creation of change management materials and campaigns
Document change-related issues
Assist in stakeholder engagement activities
7. Project Management and Governance
Document risks and issues, supporting escalation when necessary
Ensure alignment between processes and overall strategy
Support decision-making processes by gathering and organizing relevant data
Assist in team capacity planning and resource allocation across projects
Support team alignment with project objectives and timelines
Assist in team performance monitoring and reporting
Requirements
Educational Background
Bachelor's degree in business-related fields; Master's degree is a plus
Professional Experience
3-5 years' experience in Trade Processes and Master Data Management
Experience in transformation programs
Familiarity with SAP implementation projects, particularly S/4HANA and MDG
Understanding of Supply Chain and order-to-cash processes
Knowledge of commercial policy frameworks
Key Competencies
Good project management skills
Basic change management capabilities
Ability to work effectively in cross-functional teams
Strong analytical and problem-solving skills
Good communication and presentation skills
Fluent in English; Spanish is a plus
Ability to learn and adapt quickly
Strong attention to detail
Good organizational and time management skills
Basic understanding of data governance and process transformation
Main Interactions
Internal:
Business Operations Order to Cash team
iShift Program team
Regional implementation teams
Business Process Owners within Business Operations
Supply Chain, Trade stakeholders
IT and technical teams
Change Management team
Business users
K-users and super users
External:
Implementation partners
System integrators
External consultants
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