This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development.
The role is responsible for enabling the implementation of domestic order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:
Leading the implementation of core model processes for export order management
Ensuring system design and configuration meet business requirements
Driving change management and stakeholder engagement
Supporting process and system testing with K-users
Coordinating with Global Process Leads for process design and improvements
Main responsibilities
Preparation Phase
Execute comprehensive data gathering activities across assigned export markets and business units
Conduct initial data validation, identifying inconsistencies or gaps in export order processes
Document and categorize export business scenarios and international routes to market
Collect as-is information, including export process flows and international trade system landscapes
Consider ongoing projects impacting the Export Order Management operating model
Analyze alignment of current export practices with planned S/4HANA design
Gather and consolidate export performance metrics and KPIs
Assist in stakeholder mapping and profiling for international trade partners
Support implementation roadmap development for closing gaps prior to go-live, liaising with the Global Process leads team
Contribute to gap analysis between current and target export operating model
Assist in translating gaps into business requirements aligned with S/4HANA capabilities for international trade
Scoping and Design Phase
Support detailed gap analysis between current export processes and core model
Assist in presenting core export model to stakeholders
Support core model defense process and analyze potential deviations for export scenarios
Document gaps and prepare escalation documentation for Design Authority to the Global process leads
Support development of design specifications for export processes with Ishift solution delivery team & integrator
Assist in translating export business requirements into functional specifications
Participate in design review sessions and document feedback for export-specific processes
Create and maintain export process design documentation in Signavio at L5/L6 to ensure up-to-date and complete process flows
Support sign-off process and track approvals for export-related designs
Document process improvement opportunities in export order management
Coordinate between international business stakeholders and technical teams
Build & Test Phase
Support K-user identification, engagement, and Core model understanding for export processes
Assist in developing testing schedules and resource plans for export scenarios
Work with K-users to develop and execute test scripts for export order management
Support defect resolution by completing requirements for export-specific issues
Collaborate on export process documentation and training material development
Support K-user training and certification activities for export order management
Track testing progress and maintain testing logs for export scenarios
Assist in preparing test completion reports for export processes
Deploy & Hypercare Phase
Prepare K-users to train end-users on export order management processes
Provide hypercare support for export-related issues if needed
Monitor export process performance metrics
Support business issue resolution during hypercare for international trade processes
Assist in business-technical team coordination for export-specific challenges
Support solution validation against export requirements
Assist in hypercare completion sign-off process for export order management
Continuous Improvement
Collect feedback on implemented export processes and systems
Document lessons learned and best practices in international trade processes
Support process enhancement implementation for export order management
Assist in knowledge transfer to operations teams handling exports
Monitor system core model adherence for export processes
Support continuous improvement initiatives in international trade
Help gather data for future enhancement business cases related to exports
Contribute to any Business value projects, Change requests, incidents where business enablement is needed for export processes
Change Management
Document process changes between Supply Chain, Trade, and any impacted partner functions specific to export order management
Map system changes and their operational impact on export processes
Support organizational impact analysis across regions for export operations
Gather data on role and responsibility changes in export order management
Assist in gathering local requirements and concerns related to international trade
Help identify training needs for export-specific processes
Support development of change management materials for export order management
Document change-related issues and concerns in international trade processes
Engage with key stakeholders to ensure buy-in for new export order management processes and systems
Project Management and Governance
Formalize and escalate risks and issues specific to export order management implementation
Ensure alignment between export order management processes and overall Order to Serve strategy
Support decision-making processes related to export order management design and implementation
REQUIREMENTS
Educational Background
Master's degree in International Business, Supply Chain Management, or related fields
Professional Experience
5-7 years' experience in Export Order Management processes
Strong experience in managing international trade transformation programs
Demonstrated expertise in SAP implementation projects, particularly in global trade management modules
Deep understanding of E2E Supply Chain and order-to-cash processes in an international context
Key Competencies
Strong project management and implementation skills in a global environment
Change management expertise with focus on cross-cultural challenges
Leadership and ability to influence without direct authority across international teams
Strong analytical and problem-solving capabilities in complex export scenarios
Excellent stakeholder management skills with international partners
Fluent in English; additional languages (e.g., French, Spanish, Mandarin) are a plus
In-depth knowledge of international trade regulations and compliance requirements
MAIN INTERACTIONS
Internal:
Business Operations Order to Cash team (international focus)
iShift Program team and leadership
Regional implementation teams across export markets
Business Process Owners, Transition management, Automation COE within Business Operations
Supply Chain, Trade, Quality stakeholders involved in exports
IT and technical teams (ishift solution delivery, salesforce, esker, global trade management systems)
Change Management team
In-country and hub business users handling exports
K-users and super users in export operations
External:
Implementation partners with international trade expertise
System integrators specializing in global trade management
External consultants on international trade
Technology vendors for export management solutions
Customs and trade compliance partners.
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