This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The O2S organization consists of three complementary teams: Global Process Leads defining processes and solutions, Business System Owner implementing global solutions, and Transformation & Operations coordinating change management and capabilities development.
The role is responsible for enabling the implementation of domestic order management processes within the iShift program, ensuring successful deployment of standardized E2E processes across all regions.
Key focus areas include:
Leading the implementation of core model processes for domestic order management
Ensuring system design and configuration meet business requirements
Driving change management and stakeholder engagement
Supporting process and system testing with K-users
Coordinating with Global Process Leads for process design and improvements
Main responsibilities
Preparation Phase
Support data gathering activities for assigned business units or geographies
Assist with data validation and identify basic inconsistencies or gaps
Help document business scenarios and routes to market
Collect basic as-is information, including process flows and system landscapes
Track ongoing projects impacting the Order to Serve operating model
Support analysis of current practices alignment with planned S/4HANA design
Help gather performance metrics and KPIs
Contribute to stakeholder mapping
Assist with implementation roadmap development under guidance
Support gap analysis between current and target operating model
Help translate gaps into business requirements
Scoping and Design Phase
Assist with gap analysis between current processes and core model
Support core model presentations to stakeholders
Help document potential deviations from core model
Assist in preparing documentation for Design Authority escalations
Support the solution delivery team with design specifications
Help translate business requirements into functional specifications
Attend design review sessions and take notes
Maintain design documentation in Signavio under supervision
Track approval processes
Document identified process improvement opportunities
Support coordination between business stakeholders and technical teams
Build & Test Phase
Assist with K-user engagement activities
Support the development of testing schedules
Help K-users with test script execution
Document defects and requirements for resolution
Support the development of process documentation and training materials
Assist with K-user training activities
Deploy & Hypercare Phase
Assist in preparing K-users for end-user training
Provide basic hypercare support
Help monitor process performance metrics
Document business issues during hypercare
Support coordination between business and technical teams
Assist with solution validation
Support hypercare completion activities
Continuous Improvement
Help collect feedback on implemented processes and systems
Document lessons learned
Support basic process enhancement activities
Assist with knowledge transfer activities
Help monitor solution adoption and adherence
Support continuous improvement initiatives under guidance
Document automation opportunities
Assist with data gathering for enhancement business cases
Support Business value projects and change requests
Change Management
Help document process changes between functions and Business Operations
Assist with mapping system changes
Support basic organizational impact analysis
Help gather data on role changes
Collect local requirements and concerns
Support training needs identification
Assist with change management materials
Document change-related issues
Support stakeholder engagement activities
Project Management and Governance
Document risks and issues for escalation
Support alignment activities between processes and strategy
Assist with decision-making processes through documentation and information gathering
REQUIREMENTS
Educational Background
Bachelor's degree in business-related fields
Master's degree preferred but not required
Professional Experience
3-5 years' experience in Order Management processes
Experience in transformation programs
Exposure to SAP implementation projects
Understanding of Supply Chain and order-to-cash processes
Key Competencies
Basic project management skills
Understanding of change management principles
Ability to work effectively in teams
Good analytical and problem-solving capabilities
Effective communication skills
Fluent in English; other languages are a plus
MAIN INTERACTIONS
Internal:
Business Operations Order to Cash team
iShift Program team
Regional implementation teams
Business Process Owners within Business Operations
Supply Chain, Trade stakeholders
IT and technical teams
Change Management team
Business users
K-users and super users
External:
Implementation partners
System integrators
External consultants
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