This position is part of the Business System Owner team within the Order to Serve (O2S) Global Process Owner organization. The role supports the implementation of customer master data management within the iShift program, ensuring successful deployment of standardized E2E processes across all regions. Key focus areas include:
Supporting the implementation of core model processes for customer master data management
Assisting in ensuring system design and configuration meet business requirements
Contributing to change management and stakeholder engagement activities
Supporting process and system testing with K-users
Collaborating with Global Process Leads for process design and improvements
Main responsibilities
1. Preparation Phase
Assist in data gathering activities for customer master data across assigned business units or geographies
Conduct initial data validation, identifying basic inconsistencies or gaps in customer data
Document business scenarios related to customer master data
Collect and organize as-is information, including process flows and system landscapes for customer data management
Support the analysis of current customer data practices alignment with planned S/4HANA design
Gather performance metrics and KPIs for customer master data processes
Assist in creating and maintaining stakeholder mapping
Support the development of implementation roadmaps for customer data management
Contribute to gap analysis between current and target operating model for customer master data
Help translate gaps into business requirements for customer data management
2. Scoping and Design Phase
Support gap analysis between current customer master data processes and core model
Assist in presenting customer data core model to stakeholders
Document potential deviations from customer data core model
Help prepare documentation for Design Authority escalations
Support the solution delivery team on customer data design specifications
Assist in translating business requirements into functional specifications for customer master data
Participate in design review sessions and document outcomes
Maintain customer data design documentation in Signavio
Support approval processes and track issues
Document process improvement opportunities for customer data management
Assist in coordination between business stakeholders and technical teams
3. Build & Test Phase
Support K-user engagement strategies for customer master data processes
Assist in creating testing schedules for customer data functionality
Support K-users during test script execution for customer master data processes
Document defects and assist in developing resolution requirements
Contribute to the development of customer data process documentation and training materials
Assist in K-user training activities for customer master data
Help track testing progress and report on key metrics
Support the development of test completion reports for customer data processes
4. Deploy & Hypercare Phase
Assist in preparing K-users for end-user training on customer master data processes
Provide basic hypercare support for customer data issues and document them
Help analyze customer data process performance metrics
Support the investigation and resolution of customer data issues during hypercare
Assist in coordination efforts between business and technical teams
Support solution validation and sign-off processes for customer data management
Assist in hypercare completion activities and transition to BAU
5. Continuous Improvement
Collect feedback on implemented customer master data processes and systems
Document lessons learned in customer data management
Support process enhancement activities for customer master data
Assist in knowledge transfer strategies for customer data processes
Help monitor customer data core model adherence
Support continuous improvement initiatives for customer data management
Assist in identifying automation opportunities for customer data processes
Help gather data for customer master data enhancement project business cases
6. Change Management
Document process changes related to customer master data between functions and Business Operations
Assist in mapping system changes and their impacts on customer data management
Support organizational impact analysis for customer data processes
Document role changes in customer data management
Help gather local requirements and concerns related to customer master data
Assist in developing training needs analysis for customer data processes
Support the creation of change management materials and campaigns for customer data implementation
Document change-related issues for customer master data
Assist in stakeholder engagement activities related to customer data management
7. Project Management and Governance
Document risks and issues related to customer master data, supporting escalation when necessary
Ensure alignment between customer data processes and overall strategy
Support decision-making processes by gathering and organizing relevant customer data
Assist in team capacity planning and resource allocation across customer data projects
Support team alignment with project objectives and timelines
Assist in team performance monitoring and reporting for customer data initiatives
Requirements
Educational Background
Bachelor's degree in business-related fields; Master's degree is a plus
Professional Experience
3-5 years' experience in Customer Master Data Management
Experience in transformation programs involving customer data
Familiarity with SAP implementation projects, particularly S/4HANA and MDG
Understanding of customer data management within order-to-cash processes
Knowledge of data governance principles
Key Competencies
Good project management skills
Basic change management capabilities
Ability to work effectively in cross-functional teams
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