We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

 

Three reasons to intern at SAP

1. Immerse into a culture of collaboration: Be part of a supportive, global community and see firsthand how collective efforts drive meaningful outcomes. Work side-by-side with peers, mentors, and leaders to create impactful solutions.

2. Gain project-driven experience and take charge of your growth: solve real problems and see your contributions deliver tangible results. Apply your skills, develop new ones, and build a strong sense of ownership over your work and its impact.

3. Elevate your profile and gain visibility: Connect with SAP’s global network of leaders and opportunities. Your experience in the SAP Internship Experience Program is a powerful accelerator for your career development.

 
What you’ll do
Position Title: SAP iXp Intern - SAP Customer Engagement Advisory (CEA) 
Location: SAP Labs Latin America - São Leopoldo, Brazil  (hybrid)
Expected start date: October, 2025

*  Please add your resume in English

Support the Customer Engagement Advisory (CEA) team, with various activities, such as:

Monitor different entry channels, considering urgency and priority, and distribute the workload among the dispatchers, ensuring balance and accomplishment; check the requests, following specific process guidelines and evaluating relevant information, and dispatch them to the adequate processors. Manage service requests, engaging with SAP customers, partners and service delivery colleagues; verify booking requisites, such as the system data from watch alerts, to create service orders. Support executive events, designing customer presentations accordingly to SAP branding standards; and strategic initiatives, preparing data analysis for business actions. Participate actively in meetings, providing input for leaders’ and topic experts’ decisions. Assist new colleagues with enablement sessions and contribute to improve the training materials.
 

What you bring
We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Undergraduate student in Business, Information Technology or related areas, to be concluded in approximately 24 months (2027/2). Fluent in English (written and spoken). Spanish is an advantage. Passionate for customer success. Experience with customer engagement is a differential. Communicative, relational and managerial skills required. Procedural, analytical and automation skills desirable. Ability to manage multiple and diverse tasks, presential and virtual, global and regional, individual and collaborative, recurrent and punctual, end-to-end and as part of process. 
 

About the team
Guided by a data-driven approach, our mission is to ensure customer success through a blend of initiatives targeted to Premium Engagements customers. We gather feedback and best practices from those customer interactions to inform service development, which drives the creation of scalable services for the broader market. In CEA, we are responsible for continuously evolving the foundational services of the SAP Services and Support Portfolio. Our goal is to consistently adapt to the latest updates and provide the highest-quality advisory within an ever-evolving business environment.  

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

SAP'S Diversity Commitment
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
 
Successful candidates might be required to undergo a background verification with an external vendor.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.
 
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AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

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