Job Location

San José

Job Description

We are seeking a highly motivated and detail-oriented Problem & Change Manager with strong technical expertise in SAP (ECC/S4HANA), especially in Workflow and FI-Accounts Payable. This role combines deep technical analysis with governance, security, and project portfolio management responsibilities. The ideal candidate will thrive in a fast-paced, multitasking environment and have a proactive mindset towards continuous learning and upskilling.

Key Responsibilities:

1. Problem and Change Management

Perform root cause analysis and provide end-to-end support for incidents and problems related to SAP and integrated systems.

Manage and document changes in accordance with ITIL standards.

Collaborate with cross-functional teams to ensure timely resolution and minimize business disruptions.

2. Governance & Compliance

Conduct regular audits and controls including IT Self-Assessments and risk analysis.

Oversee application security and ensure compliance with internal and external governance standards.

Support internal and external audit processes related to application governance.

3. Project & Portfolio Management

Manage multiple concurrent IT and business projects, ensuring deadlines, budgets, and quality standards are met.

Apply Agile or Waterfall methodologies as appropriate.

Communicate effectively with stakeholders across all levels of the organization.

Prioritize and manage project portfolios, track progress, and mitigate risks.

4. Technical Support for SAP Systems

Provide functional and technical support for SAP FI - Accounts Payable processes.

Support SAP Workflow (SWDD) configurations and issue resolution.

Assist in supporting fiscal year-end processes and system readiness.

Contribute to process optimization and continuous improvement initiatives.

Job Qualifications

Education & Experience:

Bachelor’s degree in information technology, Computer Science, Business, or related field.

5+ years of relevant IT experience, preferably in SAP environments.

Experience working in a structured IT governance or audit-compliant organization is a plus.

Required Technical Skills:

Strong hands-on experience with SAP Workflow (SWDD t-code).

Expertise in SAP FI - Accounts Payables modules.

Experience with SAP ECC and/or S4HANA environments.

General understanding of SAP architecture and integrations.

Preferred (Nice-to-Have) Skills:

Basic ABAP troubleshooting/debugging.

Fiori application support or implementation experience.

Familiarity with SAP security and authorizations.

Soft Skills:

Strong communication and interpersonal skills.

Effective time and project management; ability to juggle multiple priorities.

Problem-solving mindset with attention to detail.

Team-oriented with a collaborative work style.

Passion for learning and technology advancement.

Important Note for Candidates:

Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information.

Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

What we offer!

We'll give you responsibilities as of Day 1 – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities

You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

We offer you to work and be part of a dynamic and supportive environment

We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

We love flexibility. You can arrange your work schedule based on your personal needs.

We will let you experience true support for work/life effectiveness and your long-term well-being.

We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit www.pg.com for the latest news and information about us and our brands.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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Job Schedule

Full time

Job Number

R000129866

Job Segmentation

Experienced Professionals (Job Segmentation)