**Introduction** A career in IBM Consulting is rooted by long- term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. IBM Consulting in Bulgaria has been growing for almost 20 years and now we are at brink of next big expansion. We would like to further extend our delivery capabilities by strengthening our team with experts like you. Our team offers business transformation and hybrid cloud services to both worldwide (enterprise clients) and local clients. You have a chance to work in the dynamic environment with flexible working conditions and will get an opportunity to grow together with us. Let's create, join the leader! **Your role and responsibilities** The SAP Fieldglass Support Engineer will provide technical and functional support for SAP Fieldglass solutions, ensuring system stability, issue resolution, and continuous improvement. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with stakeholders. **Required technical and professional expertise** * SAP Fieldglass expertise * System log and error code analysis * Stakeholder relationship building * Documentation and knowledge base contribution * SAP product knowledge * SQL querying and data analysis * Customer service experience * Decision-making with discretion * Analytical and troubleshooting skills * Microsoft Office suite proficiency (including Excel) * Adaptability to new tools and technologies * System log and trace analysis * Programming languages: Python, Java, JavaScript * Cloud-based applications and SaaS familiarity * Years of experience: 2-4 Years **Preferred technical and professional experience** * Experience with SAP Ariba or other procurement solutions * Familiarity with ticketing tools IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.