We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

What you'll do

As a Customer Renewals Executive, you will play a crucial role in driving SAP’s growth by managing the end-to-end renewal execution process

Your responsibilities include:

•    Partnering with Customer Success Managers and the extended Account team to deliver seamless renewal execution.
•    Interfacing with customers to negotiate commercial terms and drive incremental revenue on behalf of SAP.
•    Representing SAP with comprehensive knowledge of all internal process-related phases of renewals.
•    Becoming a subject matter expert in commercial and revenue management principles to ensure your continuous success.
•    Promoting a culture of open dialogue and continuous improvement, where your feedback will be valued to drive business enhancements

Renewal Execution Tasks

•    Providing end-to-end renewal execution support and maintaining knowledge of commercial negotiation, product portfolio, and entitlement metrics.
•    Supporting transactional steps related to renewals and replacements.
•    Leveraging internal SAP networks to navigate cross-functionally and regionally.
•    Possessing knowledge of SAP Cloud Terms and Conditions.
•    Understanding and deploying negotiation methods that benefit both SAP and the customer.
•    Being knowledgeable in commercial metrics and forecasting principles

What you bring

•    Experience in a customer-facing role with the ability to influence different stakeholders using strong relationship and communication skills.
•    Commercial negotiation experience with a proven record of meeting or exceeding renewal revenue goals.
•    Ability to navigate multiple SAP commercial software systems effectively.
•    Proven ability to organize and prioritize tasks while being process-oriented.
•    Clear communication skills, both oral and written, with a demonstrated ability to build strong relationships.
•    Fluent English and German language

Meet your team

In the Customer Renewals Center, our people and our culture are at the heart of our success. Customer Renewals Executives showcase expertise in renewal strategy, deal architecture, customer negotiation, and navigating internal commercial and legal teams. If you are seeking a new challenge in a supportive and dynamic environment, the Customer Renewal Center is the ideal place for you

The mission of the Customer Renewal Center is to achieve #Quest4Zero every quarter: ZERO churn, ZERO lost, and ZERO slipped renewals. We look forward to discussing how you can contribute to and thrive in this culture of success. Join us and become a vital part of our mission-driven team

Join us in driving success and growth at SAP!

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 434454  | Work Area: Consulting and Professional Services  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid